Program Support Officer

Micah Projects; City of Brisbane; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Salary Packaging up to $15,899

Fitness Passport

Employee Assistance Program

Professional development opportunities

Flare benefits and uniforms

Job summary

Micah Projects is seeking an Administration Assistant for the Brisbane Domestic Violence Service. You will support daily office operations, manage data, and assist frontline staff in a trauma‑informed, confidential setting. This full‑time role runs until June 2027 and sits at Level 3 of the SCHADS Award.

You will coordinate calendars, manage records, and assist with meetings, reporting, and office logistics while upholding privacy and safety standards in a multidisciplinary team.

Qualifications

• Experience in administration and data management in a not‑for‑profit setting.
• Knowledge of privacy, confidentiality, and trauma‑informed practice.
• Advanced computer literacy with Microsoft Office and databases.

Responsibilities

• Provide comprehensive administrative support, data entry, calendar management, and filing.
• Coordinate front desk enquiries with professionalism and sensitivity to participant safety.
• Maintain participant records, meeting minutes, intake registers, and reporting templates.
• Support team operations with venue bookings, catering, and resource management.
• Ensure compliance with privacy, mandatory reporting, and safeguarding requirements.

Skills

Microsoft Office

Data management

Communication

Organisation

Confidentiality

Trauma-informed practice

Education

Business/Administration studies

Tools

Participant management systems

Office administration systems

Job description

Job Category: Community Services and Development

Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Job Description

The Brisbane Domestic Violence Service (BDVS) is the specialist domestic violence service for the Brisbane metropolitan region. BDVS provides free and confidential services to adults and children impacted by domestic and family violence, with a focus on achieving safety and stability. Working from contemporary evidence-based best practice models, BDVS delivers crisis and case management, outreach, groups, safety planning, court support, information and referral, programs for men who perpetrate DFV, and psycho-social education.

As the BDVS Administration Assistant, you will play a vital role in supporting the operational and administrative functions of the Brisbane Domestic Violence Service. You will help ensure the smooth and efficient functioning of daily office operations, support frontline staff, and contribute to a professional, trauma-informed environment for participants. Working closely with the multidisciplinary team, you will provide administrative, data management, and coordination support that enables frontline workers to prioritise participant needs effectively.

This is a full-time employment opportunity until June 2027 at Level 3 of the SCHADS Award.

Desired Skills and Experience

Key Responsibilities

• Provide comprehensive administrative support including data entry, calendar management, document preparation, filing systems, and mail processes.
• Coordinate multiple email accounts and front desk enquiries with professionalism, discretion, cultural sensitivity, and a strong commitment to participant confidentiality and safety.
• Maintain participant records, meeting minutes, intake registers, reporting templates, and organisational databases in line with legal and organisational requirements.
• Support team operations through meeting coordination, venue bookings, catering arrangements, resource management, and logistical support.
• Uphold privacy, confidentiality, mandatory reporting, and domestic and family violence legislative requirements through trauma-informed and participant-centred practice.
• Provide proactive support to frontline teams by identifying administrative improvements and contributing to effective day-to-day operations.
• Relevant studies in Business/Administration and/or equivalent work experience.
• Knowledge and understanding of the nature, dynamics, and impacts of domestic, family and sexual violence.
• Advanced computer literacy and demonstrated experience using Microsoft Office, participant management systems, data collection, and reporting systems.
• Strong interpersonal, communication, organisation, and time management skills, with the ability to build respectful relationships with participants, colleagues, and partner services.
• Ability to work proactively and flexibly within a team environment and autonomously, with a commitment to the values and principles of Micah Projects.
• Experience working within the community services, domestic and family violence, social services, health, or not-for-profit sectors.
• Understanding of integrated service responses and collaborative practice within the domestic and family violence sector.
• Experience maintaining confidential records and supporting compliance and quality processes.
• Experience coordinating office resources, supplies, and administrative systems.

• Join a well-recognised multidisciplinary organisation;
• Salary Packagingoption up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to discounted fitness facilities throughFitness Passportfor you and your family;
• Access to free and confidentialEmployee Assistance Program;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to other employee benefits, includingPortable Long Service Leave (QLeave), supply of uniforms, and Flare benefits.

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.