Front Office Supervisor — Luxury VIP Guest Experience Lead

IHG Hotels & Resorts; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Colleague discounts

Discount platform access

Birthday leave

Parental leave

Wellness days

Career development

Job summary

InterContinental Sydney, part of IHG Hotels & Resorts, is seeking a Front Office Supervisor (Full-time) to lead our Front Office team and deliver a memorable, luxury guest experience in a world-class hotel. The role focuses on team motivation, service quality, and cross-department collaboration to uphold brand standards.

The ideal candidate has 1+ years in Front Office with leadership, excellent communication, and a passion for VIP guest service in a luxury setting.

Qualifications

• 1+ years' experience in Front Office operations with leadership capacity.
• Exceptional service standards in a VIP environment.
• Qualifications or currently studying in Hotel Management or related field would be advantageous.
• Excellent communication and language skills are advantageous.
• You must meet the legal requirements to live & work in Australia.

Responsibilities

• Lead front office team and ensure a memorable guest experience.
• Drive guest feedback, problem resolution and day-to-day leadership.
• Ensure brand standards and cleanliness across departments.

Skills

Leadership

VIP service

Communication

Organisational skills

Education

Hotel Management study

Job description

InterContinental Sydney, part of IHG Hotels & Resorts, is seeking a Front Office Supervisor (Full-time) to lead our Front Office team and deliver a memorable, luxury guest experience in a world-class hotel. The role focuses on team motivation, service quality, and cross-department collaboration to uphold brand standards.

The ideal candidate has 1+ years in Front Office with leadership, excellent communication, and a passion for VIP guest service in a luxury setting.