Front Office Manager - Fix Term (Maternity coverage)

Oaks Hotels, Resorts & Suites; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels is seeking an experienced Front Office Manager for Oaks Brisbane on Felix Suites. This fixed-term parental leave contract runs from now to mid-June 2027, with an immediate start. Lead a high-performing Front Office team and shape the guest experience in a busy Brisbane hotel.

You will mentor staff, manage rosters, support the Hotel Manager, and ensure service excellence, smooth reception operations, and accurate guest accounting. Weekend shifts may apply.

Qualifications

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.

Responsibilities

• Provide an outstanding guest welcome and maintain front office standards.
• Meet guests on arrival and settle them in their rooms.
• Maintain accurate guest accounts and daily reporting.

Skills

People management

Communication

Customer service

Shift coordination

Job description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

An exciting opportunity has become available for an experienced and passionate Front Office Manager to join the team at Oaks Brisbane on Felix Suites. This is a fixed-term contract covering parental leave, effective immediately to mid-June 2027. Fantastic opportunity to lead a high-performing Front Office team and make a meaningful impact on the guest experience.

As the face of the hotel, you will create memorable guest experiences, lead and support your team, and ensure the smooth operation of the Front Office function. If you are a customer-focused leader who thrives in a fast-paced hospitality environment, we'd love to hear from you.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Employment Details

• Fixed-term parental leave contract for approximately 9 months
• Immediate start available
• Full-time position
• Opportunity to lead an established Front Office team
• Potential future opportunities within Minor Hotels may be available, business needs permitting

Qualifications

To be successful in this role you will have:

• Minimum 2+ years' experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.