Night Guest Service Agent

Minor Hotels; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Accommodation discounts 50%

Friend and family discount 20%

Birthday and study leave

Educational financial support

Retail discounts

Experiences discounts

Furniture discounts

The Coffee Club VIP membership 50% off

Wellbeing programs

Wellness retreat access

Job summary

Oaks Brisbane on Felix Suites in Brisbane is seeking a Full Time Night Guest Service Agent who delivers warm, personal service and memorable experiences. You’ll welcome guests, manage check-ins/outs, and guide them with local tips while maintaining a professional, friendly presence.

The role requires hospitality experience, clear communication, proactive problem solving, and a polished appearance. Weekend and holiday shifts are part of a dynamic schedule; you’ll work with warmth, efficiency, and

Qualifications

• Experience in hotel, hospitality or customer-facing environment.
• Clear and effective communication across channels.
• Proactive, positive approach to guest needs and issues.
• Polished, professional presentation reflecting brand standards.
• Willingness to work weekends, public holidays and varying shifts.

Responsibilities

• Greet guests warmly on arrival and manage check-in/check-out efficiently.
• Maintain courteous communication across in-person, phone and email channels.
• Process reservations and special requests with accuracy using PMS.
• Be the primary contact for guests, offering prompt assistance and local recommendations.

Skills

Guest service

Communication

Problem solving

Professional image

Weekend availability

Job description

Oaks Brisbane on Felix Suitesare looking for a Full TimeNight Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we'd love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You'll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.

Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Qualifications

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.

Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.

Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.

Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.

Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional information

Join our positive and vibrant team and be rewarded with these team benefits:

• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave includingBirthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.