Front Office Supervisor Administration / Office Support

Oaks Brisbane Mews Suites; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Career growth

Exclusive hotel deals

Global perks

Cashback & discounts

Experiences

Health insurance

Parental leave

Wellness support

Zusammenfassung

Oaks Brisbane Mews Suites is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. The role offers full-time or part-time opportunities, with a focus on warm welcome, smooth check-in/check-out, and professional guest handling.

The ideal candidate has proven supervisory experience in hospitality, strong service standards, and the flexibility to work a rotating roster, including weekends.

Qualifikationen

• Demonstrated leadership in hospitality or hotel settings.
• Strong customer service orientation with a guest-first mindset.
• Ability to manage shifting priorities and supervise daily front desk operations.
• Excellent communication and interpersonal skills under pressure.

Aufgaben

• Lead and support the front office team to deliver exceptional guest experiences.
• Serve as role model, motivate staff to meet service standards.
• Oversee daily tasks and ensure accuracy and timeliness of operations.
• Manage guest arrivals and departures for smooth check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Kenntnisse

Team leadership

Guest service excellence

Hospitality operations

Time management

Professional presentation

Weekend flexibility

Jobbeschreibung

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Brisbane Mews Suites are looking for aFront Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. FULL TIME or PART TIME opportunities available.

About the Role:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• This role operates on a rotating roster, including a mix of AM, PM shifts

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.