Front Office Supervisor

1DXNJ; Brisbane; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel training opportunities

Discounts on hotel rooms for you and a

Discounts on food & beverage

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Great places to work certification

Descripción de la vacante

The Westin Brisbane is seeking a Front Office Supervisor to oversee daily Front Office operations, ensuring exceptional guest experiences and smooth team performance. You will guide Front Office associates, manage check-ins/outs, handle guest inquiries, and resolve service issues with professionalism.

Successful candidates will bring OPERA PMS experience, strong customer service, and a passion for hospitality.

Formación

• Experience with OPERA property management system or similar.
• At least 2 years in a high-volume environment.
• Opera experience preferred but not required.
• Outstanding relationship-building skills.
• Excellent customer service experience.
• Confidence to upsell and promote venues.
• Passion for the hospitality industry.
• Willing to learn and grow in the role.

Responsabilidades

• Anticipate guests' service needs and act on preferences.
• Coordinate Front Office operations across shift to ensure guest service excellence.
• Report accidents and unsafe conditions to management.
• Operate telephone switchboard and relay guest messages.
• Maintain guest loyalty through effective issue resolution.

Conocimientos

OPERA PMS

Customer service

Upselling

Relationship building

Hospitality mindset

Descripción del empleo

Additional Information

Job Number26143098
Job CategoryRooms & Guest Services Operations
Location111 Mary Street, Brisbane Queen 4000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Front Office Supervisorto join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Bewhere you can do your best work,beginyour purpose,belongto an amazing global team andbecomethe best version of you.

Role Overview:

As the Front Office Supervisor, you are responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest experiences and the smooth functioning of the team. This role provides leadership, guidance, and support to Front Office associates, facilitating seamless check-in and check-out processes, managing guest inquiries, and resolving service issues promptly. The front Office Supervisor ensures operational standards are met, fosters team development, and acts as a role model for delivering professional and personalized hospitality to all guests.

Key Responsibilities:

• Youwill anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Co-ordinate Front Office operations during shift, including Front Desk, Communications, Concierge and Driveway to ensure guest service excellence and adherence to the Hotel's standards and procedures at all times.
• Report accidents, injuries, and unsafe work conditions to manage
• Operate telephone switchboard station, process requests for guests, and advise guest of any messages.
• You Will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.

About You:

• Experience with OPERA property management system or similar
• Have at least 2 year experience preferably within a high volume environment
• Opera experience preferred however not required
• Outstanding relationship building skills
• Excellent customer service experience
• Confidence and skills to up sell and promote our venues
• Passion for the Hospitality Industry
• Learn, think and grow and continue to evolve in your role

Benefits

• The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at************@westin.com

#s-dni

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.