Assistant Manager- Front Office

Fairmont Hotels & Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Accor discounts

Career opportunities

Job summary

Accor is seeking a Front Office Supervisor for Pullman Sydney Hyde Park, a 241-room premium hotel nestled beside Hyde Park. The role focuses on overseeing daily Front Office operations, supervising staff, and ensuring exceptional guest service across check-in, check-out, and emergency response.

Ideal candidates will have hotel industry experience, strong Opera knowledge, excellent communication, and a proactive approach to problem-solving, with a valid RSA and First Aid training.

Qualifications

• Relevant experience in the hotel industry.
• Clear and confident communication skills – both written and verbal.
• Guest-obsessed focus with the ability to be flexible in a fast paced and dynamic environment.
• Ability to navigate through change and provide quick thinking solutions should problems arise.
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Tools

Opera/ Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Work Your Way to Pullman Sydney Hyde Park!Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Your responsibilities will include:

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Managementwith a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Qualifications

The requirements and skills for the job will be:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to be flexiblein a fast paced and dynamicenvironment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.