Front Office Supervisor – Broadbeach

Meriton Suites; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Parental leave

Employee Assistance Program

Friends and Family discounts

Team activities and social events

Induction program

Job summary

Meriton Suites Broadbeach is seeking a Front Office Supervisor to oversee the hotel’s front desk operations and deliver seamless guest service. You will work in a professional environment with a clear career progression pathway alongside experienced leaders.

You will train and supervise the Front Office team, respond to guest enquiries, resolve issues quickly, ensure guest safety, and coordinate with other departments to service guests. 7‑day rosters apply.

Qualifications

• Similar experience in a 4-star or 5-star hotel.
• Previous experience delivering training (desirable).
• Previous knowledge of a Property Management System
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Full availability to work a 7-day rotating roster.

Responsibilities

• Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
• Courteously and accurately respond to guest enquiries including anticipating guest needs.
• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensure the safety of guests and staff by following procedures and reporting any suspicious activity.
• Effectively communicate and liaise with all departments to ensure the servicing of guests.

Skills

Hotel experience

Staff training

PMS knowledge

Hospitality passion

Grooming & presentation

Teamwork under pressure

7-day roster availability

Tools

Property Management System

Job description

Meriton Suites currently has an opportunity available for a Front Office Supervisor at our Broadbeach, Queensland property.

About the Role

As the Front Office Supervisor, you will work to ensure the efficient running of the Hotel’s Front Office including providing seamless service to our guests. You will work in a professional environment which includes a clear career progression pathway as well as the opportunity to work with and learn from experienced leaders.

Your key responsibilities

• Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
• Courteously and accurately respond to guest enquiries including anticipating guest needs.
• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensure the safety of guests and staff by following procedures and reporting any suspicious activity.
• Effectively communicate and liaise with all departments to ensure the servicing of guests.

To be successful in this role you will have

• Similar experience in a 4-star or 5-star hotel.
• Previous experience delivering training (desirable).
• Previous knowledge of a Property Management System
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Full availability to work a 7-day rotating roster.

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• ‘Merit Academy’ our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.