Manager on Duty – Southport

Meriton Suites; Gold Coast City; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Paid Parental leave

Employee Assistance Program (EAP)

Friends and Family discounts

Team activities and social events

Induction program

Job summary

Meriton Suites Southport is seeking a Manager on Duty to oversee day-to-day Front Office operations and work closely with senior management to deliver an exceptional guest experience. You will lead a Front Office team, manage check-in/out, monitor room allocations, uphold Meriton standards, and act as the escalation point for guest issues, fostering interdepartmental collaboration.

This full-time role requires 7-day availability and a professional appearance, with opportunities across Meriton

Responsibilities

• Lead and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience and optimise check-in/check-out processes.
• Monitor room allocations and ensure front desk tasks are completed.
• Uphold Meriton Suites standards, policies and procedures.
• Act as the escalation point for guest issues to maintain high satisfaction.
• Promote a strong team culture and interdepartmental collaboration.

Job description

Meriton Suites currently has an opportunity available for a Manager on Duty to join our Southport team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.

Your key responsibilities

• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Ensuring daily and nightly front desk tasks are actioned and completed.
• Ensure Meriton Suites standards, policies and procedures are adhered to.
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

To be successful in this role you will have

• Similar experience in a 4-star or 5-star hotel.
• Working knowledge of a Property Management System preferably Guest Centrix or similar.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to drive a strong team culture.
• First Aid certificate or ability to gain.
• Full availability to work a 7-day rotating roster.

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• ‘Merit Academy’ our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters