Front Office Supervisor - Guest Experience Leader

Meriton Suites; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Parental leave

Employee Assistance Program

Friends and Family discounts

Team activities and social events

Induction program

Job summary

Meriton Suites Broadbeach is seeking a Front Office Supervisor to oversee the hotel’s front desk operations and deliver seamless guest service. You will work in a professional environment with a clear career progression pathway alongside experienced leaders.

You will train and supervise the Front Office team, respond to guest enquiries, resolve issues quickly, ensure guest safety, and coordinate with other departments to service guests. 7‑day rosters apply.

Qualifications

• Similar experience in a 4-star or 5-star hotel.
• Previous experience delivering training (desirable).
• Previous knowledge of a Property Management System
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Full availability to work a 7-day rotating roster.

Responsibilities

• Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
• Courteously and accurately respond to guest enquiries including anticipating guest needs.
• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensure the safety of guests and staff by following procedures and reporting any suspicious activity.
• Effectively communicate and liaise with all departments to ensure the servicing of guests.

Skills

Hotel experience

Staff training

PMS knowledge

Hospitality passion

Grooming & presentation

Teamwork under pressure

7-day roster availability

Tools

Property Management System

Job description

Meriton Suites Broadbeach is seeking a Front Office Supervisor to oversee the hotel’s front desk operations and deliver seamless guest service. You will work in a professional environment with a clear career progression pathway alongside experienced leaders.

You will train and supervise the Front Office team, respond to guest enquiries, resolve issues quickly, ensure guest safety, and coordinate with other departments to service guests. 7‑day rosters apply.