Front Office Supervisor – Bondi Guest Experience Leader

Holiday Inn & Suites Sydney Bondi Junction; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted accommodation worldwide

Ongoing training

Career growth

Supportive team

Job summary

Holiday Inn & Suites Sydney Bondi Junction by IHG is seeking a Front Office Supervisor to lead the Front Office team and ensure exceptional guest experiences at our Bondi Junction property.

You will supervise daily front office operations, train staff, manage rostering, and coordinate with housekeeping and reservations to deliver a seamless guest journey. A passion for hospitality and guest service, plus OPERA experience, are essential.

Qualifications

• 1-2 years of Front Office leadership experience in a hotel environment.
• Proficiency with OPERA (essential) and general administration (Microsoft Office).
• Strong organisational skills with the ability to multitask and remain calm under pressure.
• Exceptional communication skills and the ability to connect with guests from all walks of life.
• Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays.

Responsibilities

• Support daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Help lead, train, and support the Front Office team, fostering a collaborative and guest-first culture.
• Manage rostering and ensure adequate coverage during peak times.
• Resolve guest concerns promptly and professionally.
• Work closely with other departments, especially housekeeping and reservations, to deliver a seamless guest experience.
• Oversee billing, payments, and adherence to credit procedures.
• Maintain a high standard of presentation, ensuring team members are in uniform and delivering service with genuine warmth.
• Monitor room allocations, manage special requests, and accommodate VIP guests.
• Uphold safety, security, and hotel policies at all times.
• Provide leadership, coaching, and support to your team, helping them grow and succeed.
• Handle any maintenance issues by reporting faults promptly.

Skills

OPERA

Guest relations

Communication

Hospitality

Organizational skills

Tools

Microsoft Office

Job description

Holiday Inn & Suites Sydney Bondi Junction by IHG is seeking a Front Office Supervisor to lead the Front Office team and ensure exceptional guest experiences at our Bondi Junction property.

You will supervise daily front office operations, train staff, manage rostering, and coordinate with housekeeping and reservations to deliver a seamless guest journey. A passion for hospitality and guest service, plus OPERA experience, are essential.