Hotel Supervisor - Front Office

Holiday Inn & Suites Sydney Bondi Junction; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted accommodation worldwide

Ongoing training

Career growth

Supportive team

Job summary

Holiday Inn & Suites Sydney Bondi Junction by IHG is seeking a Front Office Supervisor to lead the Front Office team and ensure exceptional guest experiences at our Bondi Junction property.

You will supervise daily front office operations, train staff, manage rostering, and coordinate with housekeeping and reservations to deliver a seamless guest journey. A passion for hospitality and guest service, plus OPERA experience, are essential.

Qualifications

• 1-2 years of Front Office leadership experience in a hotel environment.
• Proficiency with OPERA (essential) and general administration (Microsoft Office).
• Strong organisational skills with the ability to multitask and remain calm under pressure.
• Exceptional communication skills and the ability to connect with guests from all walks of life.
• Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays.

Responsibilities

• Support daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Help lead, train, and support the Front Office team, fostering a collaborative and guest-first culture.
• Manage rostering and ensure adequate coverage during peak times.
• Resolve guest concerns promptly and professionally.
• Work closely with other departments, especially housekeeping and reservations, to deliver a seamless guest experience.
• Oversee billing, payments, and adherence to credit procedures.
• Maintain a high standard of presentation, ensuring team members are in uniform and delivering service with genuine warmth.
• Monitor room allocations, manage special requests, and accommodate VIP guests.
• Uphold safety, security, and hotel policies at all times.
• Provide leadership, coaching, and support to your team, helping them grow and succeed.
• Handle any maintenance issues by reporting faults promptly.

Skills

OPERA

Guest relations

Communication

Hospitality

Organizational skills

Tools

Microsoft Office

Job description

We’re looking for an enthusiastic and committed Front Office Supervisor to join and lead our Front Office team at Holiday Inn & Suites Bondi Junction by IHG. You'll play a vital role in delivering exceptional guest experiences and helping create a warm, welcoming, and guest-focused environment.

What’s on offer

• Full-time role based in vibrant Bondi Junction
• Steps away from the Bondi Junction Transport Hub
• Discounted accommodation worldwide
• Ongoing training, development, and career growth
• Be part of a supportive and passionate team

Responsibilities

• Support daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
• Help lead, train, and support the Front Office team, fostering a collaborative and guest-first culture
• Manage rostering and ensure adequate coverage during peak times
• Resolve guest concerns promptly and professionally
• Work closely with other departments, especially housekeeping and reservations, to deliver a seamless guest experience
• Oversee billing, payments, and adherence to credit procedures
• Maintain a high standard of presentation, ensuring team members are in uniform and delivering service with genuine warmth
• Monitor room allocations, manage special requests, and accommodate VIP guests
• Uphold safety, security, and hotel policies at all times
• Provide leadership, coaching, and support to your team, helping them grow and succeed
• Handle any maintenance issues by reporting faults promptly

Requirements

• 1-2 years of Front Office leadership experience in a hotel environment
• Proficiency with OPERA (essential) and general administration (Microsoft Office)
• Strong organisational skills with the ability to multitask and remain calm under pressure
• Exceptional communication skills and the ability to connect with guests from all walks of life
• A genuine passion for hospitality and delivering memorable guest experiences
• Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays

La Vie Hotels and Resorts is an owner-centric, independent hotel management company, offering tailored, strategic management solutions for a diverse range of properties. Partnering with major international brands, our portfolio spans across Australia, Asia, and Europe, including bustling city hotels, luxury resorts, and boutique destinations.