Front Office Supervisor

Accor Apartments & Realty; Naturaliste; On-site; AUD 65,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office Supervisor to lead the guest journey from check-in to checkout. You will guide the Front Office team, ensuring smooth operations and a welcoming atmosphere across shifts.

Key responsibilities include directing daily front desk activities, mentoring staff, and collaborating with guests to resolve issues while supporting roster planning. Flexibility for nights and weekends is essential to succeed in this role.

Qualifications

• Experience in Hotel Operations with leadership potential.
• Experience with reservation and property management systems is a plus.
• Strong organisational and time-management skills under pressure.
• Excellent written and spoken communication.
• Ability to work a flexible rotating schedule including nights, weekends, and public holidays.

Responsibilities

• Lead the front office's day-to-day operations with expertise.
• Mentor the Front Office Team, nurturing growth and skill-building.
• Collaborate with guests to find solutions for challenges that may arise.
• Contribute to roster planning and preparation.

Skills

Hotel Operations

Customer Service

Multi-tasking

Communication

Flexible schedule

Tools

PMS (Property Management)

Reservation systems

Job description

Purpose

As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

• Take the helm and guide the front office's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of communication, both written and spoken
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays