Front Office Receptionist

RACV Limited; Hobart; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Uniform

Training and development

Career progression opportunities

Employee benefits

Job summary

RACV Hobart Hotel is seeking a Guest Service Agent to be the friendly face and first point of contact for guests and members at the reception desk. The role requires you to be on your feet in a busy environment, delivering outstanding service with a can‑do attitude.

You will work across a 7‑day roster, leveraging your customer service experience and strong communication skills to ensure memorable experiences for guests while supporting the front office team.

Qualifications

• Previous experience in front office, reservations or customer service in a hotel/resort environment.
• Excellent communication and interpersonal skills with a professional phone manner.
• Proficient administration skills in MS Office, with PMS Opera, desirable.

Responsibilities

• Be the face and first point of contact for RACV Hobart Hotel guests and members.
• Handle reception duties in a fast‑paced environment.
• Provide high‑quality guest service and assist with inquiries and requests.

Skills

Front office experience

Customer service

Communication skills

Teamwork

Time management

MS Office

Tools

MS Office

PMS Opera

Job description

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• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

When it comes to a luxury escape to Tasmania’s capital, RACV Hobart Hotel is the destination of choice where heritage meets modern. Featuring deluxe and family apartments with views of Derwent River. Experience some of Hobarts best seasonal produce at Charcoal, our inhouse restaurant, and Cascade on Collins bar. Come explore the endless opportunities, find pathways to set up long‑term goals, and grow your career in more ways than one. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

About the Opportunity

As a Guest Service Agent, you will be the face and first point of contact for the RACV Hobart Hotel. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members and guests with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

What you'll need to be successful

Previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment

Full Australian driver licence (manual transmission)

Availability and flexibility to work across a 7‑day roster

Passion for the hospitality industry, hotels and providing great customer service

Excellent communication and interpersonal skills with a professional phone manner

Proficient administration skills in software programs such as MS Office, with PMS Opera, desirable

Be proactive in a fast‑paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously

Excellent time management, attention to detail and ability to problem solve

Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence

We’re offering

Competitive hourly rate + penalties evenings, weekends & public holidays + super

Generous employee benefits & discounts on RACV products & resorts

Values led organisation and a healthy team culture

Training, development and career progression opportunities

Uniform

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.