Front office receptionist - Burnside/Adelaide

Dental Boutique; Adelaide; On-site; AUD 42,000 - 54,000; Full time

Job summary

Dental Boutique Adelaide is seeking a Front Office Coordinator to be the welcoming face of our luxury cosmetic dental practice. You will manage the reception, greet patients, answer calls and emails, and coordinate appointments to ensure a smooth daily flow.

With a focus on outstanding service, you’ll support the clinical and patient coordination teams, handle payments, maintain accurate records, and contribute to a premium patient experience in a modern clinic.

Qualifications

• Previous customer service experience is required.
• Friendly, professional and patient-focused demeanor.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence using computers and learning new systems.
• Proactive attitude and willingness to learn.
• Ability to stay calm and organised in a fast-paced environment.
• Positive, team-oriented mindset.
• Ongoing training and professional development opportunities.

Responsibilities

• Welcome patients and create a warm, professional first impression.
• Manage incoming phone calls, emails, and appointment enquiries.
• Schedule and coordinate patient appointments efficiently.
• Assist patients with general enquiries and administrative tasks.
• Maintain accurate patient records and documentation.
• Process payments and manage daily reception tasks.
• Collaborate with clinical and patient coordination teams.

Skills

Customer service

Communication

Organisation

Computer literacy

Job description

Front office receptionist - Burnside/Adelaide

Adelaide, South Australia 5000, Australia

Full-time Permanent Entry Level

Description

Are you passionate about delivering exceptional customer service and creating memorable first impressions? Looking to build your career with one of Australia's most awarded cosmetic dental brands?

Join Dental Boutique Adelaide or Burnside as aFront Office Coordinatorand become the welcoming face of our luxury practice, where you'll help create an outstanding experience for every patient from the moment they walk through our doors.

About the Role

As aFront Office Coordinator, you'll be the first point of contact for our patients, delivering five-star customer service while ensuring the smooth day-to-day operation of our reception area.

Key Responsibilities

• Welcome patients and create a warm, professional first impression.
• Manage incoming phone calls, emails, and appointment enquiries.
• Schedule and coordinate patient appointments efficiently.
• Assist patients with general enquiries and administrative support.
• Maintain accurate patient records and documentation.
• Process payments and manage daily reception tasks.
• Work collaboratively with our clinical and patient coordination teams.

About You

• Previous customer service experience (required).
• A friendly, professional, and patient-focused approach.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Confidence using computers and learning new systems.
• A proactive attitude and willingness to learn.
• The ability to remain calm and organised in a fast-paced environment.
• A positive, team-oriented mindset.
• Ongoing training and professional development.
• Career progression opportunities within a growing national organisation.
• Work in a luxurious, modern clinic with premium technology.
• Supportive leadership and a collaborative team culture.

At Dental Boutique, our people are at the heart of everything we do. We invest in our team through ongoing learning, supportive leadership, and opportunities to grow professionally while delivering life-changing smile transformations.

Everything we do is guided by our core values:

Above and Beyond

• Take initiative and ownership.
• Pay attention to detail.
• Strive for exceptional outcomes in everything you do.

Excel with Passion and Care

• Show kindness and empathy to patients and teammates.
• Bring passion and positivity into your work by loving what you do.

Positivity and Happiness

• Treat patients and colleagues with care and respect.
• Work proactively and independently when needed.
• Contribute positively as a supportive team player.

By living these values every day, we create an environment where our people are supported to grow, succeed, and make a lasting impact on our patients' lives.

As part of our standard recruitment process, preferred candidates will be required to undergo a Nationally Coordinated Criminal History Check (Police Check)