Front Office Manager: Parental Leave Cover (Brisbane)

Minor Hotels; Brisbane; Sur place; AUD 90 000 - 115 000; Plein temps

Avantages offerts par ce poste

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Generous leave

Wellness support

Résumé du poste

Minor Hotels in Brisbane is seeking an experienced Front Office Manager for a fixed-term maternity cover. Lead a high-performing Front Office team, drive guest experience, and manage daily operations in a fast-paced hospitality setting.

The role requires strong leadership, guest-centric service, and the ability to oversee rostering and recruitment. Immediate start, with potential future opportunities within Minor Hotels.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsabilités

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Connaissances

People management

Customer service

Communication

Shift flexibility

Trust accounting

Description du poste

Minor Hotels in Brisbane is seeking an experienced Front Office Manager for a fixed-term maternity cover. Lead a high-performing Front Office team, drive guest experience, and manage daily operations in a fast-paced hospitality setting.

The role requires strong leadership, guest-centric service, and the ability to oversee rostering and recruitment. Immediate start, with potential future opportunities within Minor Hotels.