Front Office Manager – ibis Brisbane Airport

Bneahg; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

ibis Brisbane Airport is seeking a Full-Time Front Office Manager (Maternity Leave Cover) to lead our Front Office team and uphold the hotel’s high standards of guest service and operational excellence in Brisbane.

Reporting to the Hotel Manager – Rooms Division, the ideal candidate will drive guest satisfaction, supervise staff, and ensure accurate reporting and yield optimization across shifts. Strong communication and rostering experience are essential.

Qualifications

• Proven experience in hotel front office leadership.
• Strong customer service orientation.
• Experience rostering and wage control.
• Excellent communication and time management skills.
• Well presented with strong organization.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences.
• Ensure guest arrivals/departures follow set procedures and optimize room yield.
• Oversee Front Office system use and reporting accuracy.
• Manage night audit in collaboration with Finance.
• Provide visible managerial presence at the Front Desk and lobby.
• Coordinate with Reservations to optimize room allocation and KPI delivery.

Skills

Front office

Hotel operations

Guest service

Roster planning

Tools

Opera Cloud

Job description

Front Office Manager – ibis Brisbane Airport

The Brisbane Airport ibis Hotel is seeking aFull-Time Front Office Manager (Maternity Leave Cover)to lead our Front Office team and maintain our high standards of guest service and operational excellence.

Reporting directly to the Hotel Manager – Rooms Division, thisrole would suit a strong and energised individual to leadour front officeteam to excellence by delivering a positive guest experience.

Key Responsibilities Include:

• Management of the hotel Front Office operation to achieve a reputation as a market leader
• The achievement of guest satisfaction targets and team member satisfaction goals.
• Developing and training team members with a strong focus on customer service.
• To supervise all guest arrivals and departures, ensuring that room allocations and check in/checkout processes follow set procedures.
• Management of the Front Office system ensuring accuracy in use and the generation of accurate reports as required.
• Operation of an effective night audit function in conjunction with the Financial Controller.
• Ensure public areas are clean and well presented with regular monitoring
• Providing management support and presence visible on Front Desk and in the lobby during key service times.
• Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield.
• Ensure Front Office monthly KPI’s are met.

To besuccessful in this role, youMUST have:

• Proven experience in similar positions within a hotel / resort environment.
• Self-motivated and a genuine passion for hospitality and customer service.
• Experience in rostering and wage control.
• Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services.
• Proven experience supervising and trainingstaff.
• Excellent communication skills, time management skills and the ability to work closely with all hotel departments and Managers.
• Be well presented, with an eye for detail and good organisational skills.
• The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management.
• The ability to review daily arrivals to ensure proper handling of VIP’s, return guests and groups.
• Excellent computer system skills including working knowledge of Opera or Opera Cloud.

We thank all interested parties in advance for their application, however only successful applicants will be contacted.