Front Office Manager (Full Time)

Hilton; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Complimentary meals on duty

Laundering of work attire

Discounted hotel stays

Job summary

Hilton Perth Northbridge is seeking an experienced Front Office Manager to lead day-to-day Front Office operations, ensuring warm, personalised and efficient service for every guest.

You will coach and develop the Front Office team, drive service excellence, and partner with other departments to maximise revenue while maintaining Hilton standards across the hotel. Based in Perth, this role offers a dynamic hospitality career path at a global brand.

Qualifications

• Minimum 12 months of full Australian Working rights (sponsorship not offered).
• Physically based in the Perth Metropolitan Area or willing to relocate.
• Previous Front Office leadership or management experience in hotel/hospitality.
• Strong leadership and ability to coach, motivate and develop a diverse team.
• Genuine passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills with guests and leaders.
• Commercial awareness of Front Office performance and revenue opportunities.
• Strong organisational skills and attention to detail.
• Experience using hotel PMS and Front Office tech.
• Flexible to work rotating rosters, weekends, evenings, holidays.

Responsibilities

• Oversee day-to-day Front Office operations including guest services, check-in/check-out and room inventory.
• Deliver warm, personalised and efficient service, addressing feedback and concerns.
• Coach, mentor and develop Front Office team members to foster a high-performing culture.
• Monitor guest satisfaction and operational performance; identify trends and improvements.
• Identify opportunities to maximise room revenue through upselling and inventory management.
• Oversee VIP arrivals and guest preferences for seamless experiences.
• Collaborate with other departments to ensure smooth operations.
• Maintain Front Office standards and brand policies, ensuring consistency.
• Remain calm and solutions-focused in a fast-paced environment.

Skills

Leadership

Guest service

Communication

Problem solving

Revenue awareness

Tools

PMS software

Job description

Job Identification: 224823

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

As Front Office Manager , you will lead the day-to-day operations of the Front Office, ensuring our guests receive a seamless, welcoming and memorable experience throughout their stay.

You’ll play a key leadership role within the hotel, supporting and developing the Front Office team, maintaining high service and operational standards, and working closely with other departments to ensure smooth hotel operations.

Beyond the daily operation, you’ll use your commercial awareness and understanding of guest feedback to identify opportunities to improve service, drive performance and maximise revenue. Most importantly, you’ll create an environment where your team feels supported, empowered and motivated to deliver Hilton hospitality at its best.

Discover Your Next Destination

Located in the heart of Perth's vibrant entertainment and cultural precinct, DoubleTree by Hilton Perth Northbridge offers modern accommodation, exceptional dining experiences, and the signature warm DoubleTree welcome. With easy access to the city, attractions and nightlife, our hotel is the perfect place to build a rewarding hospitality career.

A World of Rewards

• Complimentary laundering of your work attire
• Complimentary fresh and healthy meals while on duty
• Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.
• Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more (Responsible Business | Travel with Purpose | Hilton TWP (https://travelwithpurpose.hilton.com/responsible-business/) )
• Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe
• Fitness Passport - access a wide network of gyms and fitness centres
• Up to 25% off Food & Beverage across participating outlets
• Year-round recognition programmes celebrating your contributions and achievements
• Wellbeing initiatives to support your mental and physical health

Here’s what you’ll do during a typical day:

• Lead Front Office operations: Oversee the day-to-day Front Office operation, including guest services, check-in and check-out, room inventory and compliance with hotel policies and Hilton brand standards.
• Deliver exceptional guest experiences: Ensure every guest receives warm, personalised and efficient service, while proactively responding to feedback and resolving concerns.
• Lead and develop the team: Coach, mentor and support Front Office team members, manage performance and create a positive, collaborative and high‑performing team environment.
• Drive service excellence: Monitor guest satisfaction and operational performance, identify trends and implement improvements to continually enhance the guest experience.
• Support commercial performance: Identify opportunities to maximise room revenue through upselling, effective room inventory management and promotion of hotel services and facilities.
• Create memorable VIP experiences: Oversee VIP arrivals, special requests and guest preferences to ensure a seamless and personalised experience from arrival through to departure.
• Collaborate across the hotel: Build strong relationships with other departments and hotel leaders to ensure effective communication and smooth day‑to‑day operations.
• Maintain operational standards: Ensure Front Office procedures, systems, brand standards and service expectations are consistently followed.
• Manage operational challenges: Remain calm and solutions‑focused in a fast‑paced environment, making timely decisions and effectively managing guest or operational issues as they arise

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Have a minimum of 12 months of full Australian Working rights (sponsorship is not offered)
• Physically based in the Perth Metropolitan Area or willing to relocate
• Previous experience in a Front Office leadership or management role within the hotel or hospitality industry.
• Strong leadership skills with the ability to coach, motivate and develop a diverse team.
• A genuine passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills, with confidence engaging with guests, team members and senior leaders.
• Strong problem‑solving and decision‑making skills, with the ability to remain composed in a fast‑paced environment.
• Commercial awareness and an understanding of Front Office performance, revenue opportunities and cost management.
• Strong organisational and planning skills with excellent attention to detail.
• Experience using hotel property management systems and other Front Office technology.
• Flexibility to work across a rotating roster, including weekends, evenings and public holidays, as required.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.