Front Office Manager

Sheraton; Port Douglas; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff discounts on hotel and

Life with the Works program - flexible

Sabbatical leave and birthday month休

Job summary

Sheraton is seeking a Front Office Manager to lead all aspects of the front office, ensuring guest satisfaction and smooth operations at our Port Douglas property.

You will develop goals, handle complaints, supervise staffing, train and empower your team, and build relationships with guests and the local community.

Experience with OPERA PMS or similar is required; working rights in Australia; a passion for guest service and a proactive, collaborative leadership style.

Qualifications

• Experience leading a front office team focused on guest satisfaction.
• Proven ability to resolve guest issues and escalate appropriately.
• Experience in a hotel setting with a track record of staff development.

Responsibilities

• Oversee all front office operations and guest interactions.
• Set goals, plan and organise workload to ensure timely delivery.
• Handle complaints and resolve conflicts to maintain guest satisfaction.
• Lead, train and empower the front office team to reach their potential.
• Plan team building activities and supervise staffing levels to meet guest and financial goals.
• Develop expert knowledge of the hotel and local community to exceed guest expectations.
• Build relationships with guests and drive repeat bookings.
• Monitor operating performance and align with property financial objectives.

Skills

Front office management

People leadership

Guest service orientation

Conflict resolution

Tools

OPERA PMS

Job description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

Manage all aspects of the front office department, tending to the guests and exceeding their expectations

Develop specific goals and plans to prioritise, organise and complete your work.

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential

Plan and execute team building activities for your team as together we are better.

Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar managerial role

Working rights in Australia

Enthusiastic to escal your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.