Front Office Duty Managers

Nucleus International Recruitment; Port Douglas; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Life with Marriott training

Career development opportunities

Job summary

Sheraton Port Douglas is seeking a Duty Manager to lead day-to-day operations, uphold hotel standards, and assist guests through check-in and check-out while delivering meaningful service.

You will supervise staffing, handle complaints, build guest relationships, and act as a confident, welcoming leader who inspires the team. OPERA PMS experience and Australian working rights are required; permanent full-time role with salary 75,000–90,000 plus superannuation.

Qualifications

• Experience in a similar managerial role in hospitality.
• Proven ability to manage guest expectations and service quality.
• Experience with OPERA or a comparable PMS is required.

Responsibilities

• Manage day-to-day operations and ensure hotel standards are met.
• Assist guests during check-in and check-out with personalized service.
• Handle enquiries, complaints, and resolve conflicts to improve guest experiences.
• Supervise staffing levels to meet service and financial objectives.

Skills

Leadership

Guest service

Staff supervision

Tools

OPERA PMS

Job description

Nucleus International Recruitment – Port Douglas QLD

Job Type: Permanent position | Full time position

Job Description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Duty Manager because together, we are better.

Start your career at Sheraton, where you don't just work - you belong. Salary $75,000 - $90,000 plus superannuation Position Summary:

Manage day-to-day operations and ensure the quality and standards of the hotel are met Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations?

Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential Plan and execute team building activities for your team as together we are better. Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. About You:

Experience with OPERA property management system or similar Relevant experience in a similar managerial role Working rights in Australia

Enthusiastic to accelerate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude

Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the

Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.