Front Office Leader: Guest Experience & Team Growth

Colonial Group; Western Australia; On-site; AUD 60,000 - 78,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager to lead the Front Office Team and deliver memorable guest experiences in Western Australia. The role involves coordinating with other departments, guiding daily operations, and maintaining a high-energy service standard.

You will mentor staff, handle guest feedback, and ensure smooth rostering while promoting a positive team culture across shifts. This position requires flexibility to work nights and weekends as needed.

Qualifications

• Proven leadership in hotel front office roles, such as supervisor or team lead.
• Experience with reservation or property management systems is a plus.
• Strong multitasking and excellent organisational skills.
• Excellent written and spoken communication in English.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Oversee day-to-day front office operations with expert guidance.
• Lead and mentor the Front Office Team to grow skills.
• Collaborate with guests to resolve issues and provide solutions.
• Contribute to roster planning and staffing.
• Maintain high energy and authentic, guest-focused service on every shift.

Skills

Front Office Ops

Team Leadership

Time Management

Communication Skills

Rotating Schedule

Reservation Systems

Job description

Colonial Group is seeking an Assistant Manager to lead the Front Office Team and deliver memorable guest experiences in Western Australia. The role involves coordinating with other departments, guiding daily operations, and maintaining a high-energy service standard.

You will mentor staff, handle guest feedback, and ensure smooth rostering while promoting a positive team culture across shifts. This position requires flexibility to work nights and weekends as needed.