Front Office Leader: Guest Experience & Rotating Schedule

Colonial Group; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

Colonial Group in Australia is seeking a Front Office Supervisor to elevate guest experiences from check-in to check-out. You will lead the Front Office team, ensuring smooth operation and a welcoming atmosphere.

The role requires strong communication, adaptability to a rotating schedule including nights and weekends, and proficiency with reservation and property management systems. You will partner with guests and colleagues to resolve challenges and deliver memorable stays.

Qualifications

• Experience in hotel operations and leading teams.
• Familiarity with reservation systems and property management systems is a plus.
• Ability to multitask and stay organized under pressure.
• Excellent written and verbal communication skills.
• Willingness to work a rotating schedule including nights, weekends, and holidays.

Responsibilities

• Oversee daily front office operations with expertise.
• Lead and mentor the Front Office team to foster growth.
• Engage with guests to resolve issues and ensure satisfaction.
• Assist with roster planning and shift coordination.
• Represent authenticity and professionalism on every shift.

Skills

Hotel Operations

Leadership

Property Management Systems

Communication Skills

Time Management

Tools

Reservation Systems

Property Management Systems

Job description

Colonial Group in Australia is seeking a Front Office Supervisor to elevate guest experiences from check-in to check-out. You will lead the Front Office team, ensuring smooth operation and a welcoming atmosphere.

The role requires strong communication, adaptability to a rotating schedule including nights and weekends, and proficiency with reservation and property management systems. You will partner with guests and colleagues to resolve challenges and deliver memorable stays.