Front Office Lead & Guest Experience Champion

Colonial Group; Victoria; On-site; AUD 60,000 - 80,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager to lead the Front Office team, delivering unforgettable guest experiences while maintaining high energy across shifts. You will coordinate with other departments, mentor staff, manage guest feedback, and contribute to roster planning, embracing your authentic self on every shift.

This role requires flexible scheduling, including nights, weekends and public holidays, and proven leadership in hotel Front Office operations.

Qualifications

• Experience leading Front Office operations as a Team Leader or Supervisor.
• Proficient with hotel reservation systems and property management systems a plus.
• Strong multitasking and ability to perform under pressure with excellent organizational skills.
• Excellent written and spoken communication skills.
• Flexible rotating schedule including nights, weekends, and public holidays.

Responsibilities

• Lead the Front Office and oversee day-to-day hotel operations.
• Mentor the Front Office Team and develop staff skills.
• Collaborate with guests to find solutions to challenges.
• Assist with roster planning and preparation.
• Bring your authentic self to every shift.

Skills

Front Office Leadership

Reservation Systems

Time Management

Communication Skills

Flexible Schedule

Job description

Colonial Group is seeking an Assistant Manager to lead the Front Office team, delivering unforgettable guest experiences while maintaining high energy across shifts. You will coordinate with other departments, mentor staff, manage guest feedback, and contribute to roster planning, embracing your authentic self on every shift.

This role requires flexible scheduling, including nights, weekends and public holidays, and proven leadership in hotel Front Office operations.