Front Office Assistant Manager - Lead Guest Experience

Colonial Group; Perth; On-site; AUD 70,000 - 95,000; Full time

Job summary

Colonial Group is seeking an Assistant Manager to lead the Front Office Team and shape memorable guest experiences. You will coordinate engagement across departments, oversee staff, and address guest feedback with a proactive approach.

The role emphasizes mentorship, organisational excellence, and a flexible rotating schedule that includes nights, weekends, and public holidays. Join a dynamic hotel team committed to service excellence.

Qualifications

• Experience leading Front Office teams in hotel settings is essential.
• Proficiency with reservation and property management systems is a plus.
• Strong written and spoken communication skills are required.

Responsibilities

• Lead the Front Office Team to deliver seamless guest experiences and maintain high energy levels.
• Coordinate team engagement and roster planning across shifts.
• Oversee staff and manage guest feedback, resolving issues promptly.

Skills

Hotel Front Office Operations

Team Leadership

Guest Service

Communication Skills

Time Management

Flexible Schedule

Tools

Reservation Systems

Property Management Systems

Job description

Colonial Group is seeking an Assistant Manager to lead the Front Office Team and shape memorable guest experiences. You will coordinate engagement across departments, oversee staff, and address guest feedback with a proactive approach.

The role emphasizes mentorship, organisational excellence, and a flexible rotating schedule that includes nights, weekends, and public holidays. Join a dynamic hotel team committed to service excellence.