Front Office Leader — Guest Experience & Team Coach

Hilton Hotels & Resorts; Mount Isa City; On-site; AUD 70,000 - 100,000; Full time

Job summary

ibis Styles Mount Isa in Mount Isa, Queensland, is seeking an experienced Front Office Manager to lead our front desk team and ensure exceptional guest service. This full-time role requires strong leadership, coaching, and a hands-on approach to daily operations.

You will oversee check-in/out, reservations, and guest inquiries while collaborating with other departments to deliver seamless experiences and drive guest satisfaction.

Qualifications

• Minimum 1 year experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• Fluent English; additional languages are a plus.
• Demonstrated ability to handle high‑pressure situations with a positive attitude.

Responsibilities

• Oversee day‑to‑day front office operations including check‑in/check‑out, reservations, and guest inquiries.
• Manage and schedule the front desk team to ensure optimal coverage and productivity.
• Provide excellent customer service and resolve guest issues in a timely and professional manner.
• Monitor and report on key performance metrics to identify areas for improvement.
• Participate in the development and implementation of front office policies and procedures.
• Liaise with other departments to ensure seamless guest experiences.

Skills

Leadership

Communication

Coaching & development

Problem solving

Adaptability

Guest service orientation

Job description

ibis Styles Mount Isa in Mount Isa, Queensland, is seeking an experienced Front Office Manager to lead our front desk team and ensure exceptional guest service. This full-time role requires strong leadership, coaching, and a hands-on approach to daily operations.

You will oversee check-in/out, reservations, and guest inquiries while collaborating with other departments to deliver seamless experiences and drive guest satisfaction.