Front Office Duty Manager — Mentor & Lead Guest Services

Hilton Hotels & Resorts; Mount Isa City; Sur place; AUD 70 000 - 100 000; Plein temps

Résumé du poste

ibis Styles Mount Isa in Mount Isa, Queensland, is seeking an experienced Front Office Manager to lead our front desk team and ensure exceptional guest service. This full-time role requires strong leadership, coaching, and a hands-on approach to daily operations.

You will oversee check-in/out, reservations, and guest inquiries while collaborating with other departments to deliver seamless experiences and drive guest satisfaction.

Qualifications

• Minimum 1 year experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• Fluent English; additional languages are a plus.
• Demonstrated ability to handle high‑pressure situations with a positive attitude.

Responsabilités

• Oversee day‑to‑day front office operations including check‑in/check‑out, reservations, and guest inquiries.
• Manage and schedule the front desk team to ensure optimal coverage and productivity.
• Provide excellent customer service and resolve guest issues in a timely and professional manner.
• Monitor and report on key performance metrics to identify areas for improvement.
• Participate in the development and implementation of front office policies and procedures.
• Liaise with other departments to ensure seamless guest experiences.

Connaissances

Leadership

Communication

Coaching & development

Problem solving

Adaptability

Guest service orientation

Description du poste

Front Office Manager

ibis Styles Mount Isa is located in the heart of Mount Isa, just a short walk from the main shopping area. Offering views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, an outdoor swimming pool, a restaurant and bar and paid secured off street parking as well as free unsecured parking. The major Mount Isa tourist attraction, the "Outback At Isa" Discovery Centre, is also situated nearby. There is a unique opportunity for an experienced guest experience professional to join our leadership team as Front Office Manager on a full‑time basis.

Job Description

As the Front Office Manager at ibis Styles Mt Isa, you will play a crucial role in ensuring the smooth and efficient running of the hotel's front office operations. This full‑time position is based in Mount Isa, Queensland, and is responsible for leading a team of front desk associates to deliver exceptional customer service to our guests.

What you'll be doing

• Overseeing the day‑to‑day operations of the front office, including check‑in/check‑out, reservations, and guest inquiries
• Managing and scheduling the front desk team to ensure optimal coverage and productivity
• Providing excellent customer service and resolving guest issues in a timely and professional manner
• Monitoring and reporting on key performance metrics to identify areas for improvement
• Participating in the development and implementation of front office policies and procedures
• Liaising with other departments to ensure seamless guest experiences
• Contributing to the overall success of the hotel by supporting sales and marketing initiatives

Qualifications

• Minimum 1 years’ experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Demonstrated ability to handle high‑pressure situations with a positive attitude.
• Proven problem‑solving skills and a proactive approach to challenges.
• Open to feedback, adaptable, and committed to continuous improvement.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Additional Information

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