Front Office Duty Manager: Lead Guest Experience 24/7 Ops

Work Initiatives; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Daily lunch options provided

Staff discounts in the restaurant

Accor employee staff rates worldwide

Job summary

ibis Styles Brisbane in the heart of Brisbane CBD is seeking a dynamic and guest-focused Full-time Front Office Duty Manager to lead the guest experience and supervise the Front Office team.

You will manage daily operations, handle guest inquiries, optimize revenue, and coordinate with Housekeeping, F&B, Reservations and Finance, including overnight shifts.

Join a vibrant Accor property and contribute to a positive Heartist culture, with opportunities for professional development.

Qualifications

• Previous experience in a hotel Front Office as a Duty Manager.
• Strong leadership, communication and problem-solving skills.
• Proficiency in hotel systems, Opera and Accor systems is an advantage.
• Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.

Responsibilities

• Supervise, support, and train Front Office team members to maintain high service standards.
• Ensure all team members understand and comply with company and departmental policies and procedures.
• Communicate updates relating to policies, rates, and property information effectively.
• Conduct departmental meetings and participate in management meetings as required.
• Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts.
• Lead by example by delivering exceptional guest service at all times.
• Assist guests with enquiries, requests, and complaints, providing accurate property information.
• Manage guest complaints professionally and coordinate resolutions with management.
• Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
• Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations
• Ensure Front Office equipment is maintained and report maintenance issues promptly.
• Foster effective communication and collaboration between departments.
• Ensure compliance with privacy legislation and guest confidentiality requirements,WHS, security and Accor brand standards.
• Participate in professional development, property training programs andfostera positive Heartist culture.
• Maintain clear shift handovers to ensure seamless service continuity.

Skills

Leadership

Communication

Problem-solving

Roster flexibility

Tools

Opera PMS

Accor systems

Job description

ibis Styles Brisbane in the heart of Brisbane CBD is seeking a dynamic and guest-focused Full-time Front Office Duty Manager to lead the guest experience and supervise the Front Office team.

You will manage daily operations, handle guest inquiries, optimize revenue, and coordinate with Housekeeping, F&B, Reservations and Finance, including overnight shifts.

Join a vibrant Accor property and contribute to a positive Heartist culture, with opportunities for professional development.