Front Office Leader - Guest Experience Manager

Accor; Gosford; On-site; AUD 65,000 - 75,000; Full time

Job summary

Accor is seeking an Assistant Manager for Mantra Ettalong Beach to lead the Front Office team and deliver memorable guest experiences. You will coordinate with multiple departments, manage staff, and handle guest feedback with a proactive approach.

Export leadership experience in Front Office, proficiency with reservation/PMS, and a flexible, customer-first mindset are essential for success in this role at a vibrant coastal property.

Qualifications

• Leadership in Front Office with a track record as Team Leader/Supervisor.
• Experience using reservation and property management systems.
• Ability to multitask and stay organized under pressure.
• Strong written and spoken communication skills.
• Flexible with rotating shifts including nights and weekends.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team like a mentor, nurturing growth and skills.
• Collaborate with guests to find solutions for challenges that arise.
• Contribute to roster planning and preparation.
• Bring authenticity and your unique self to every shift.

Skills

Front Office Leadership

Team Leader Experience

Reservation & Property Mgmt Systems

Multitasking under pressure

Written & spoken communication

Flexible rotating schedule (nights, wk

Tools

Reservation & Property Management Systems

Job description

Accor is seeking an Assistant Manager for Mantra Ettalong Beach to lead the Front Office team and deliver memorable guest experiences. You will coordinate with multiple departments, manage staff, and handle guest feedback with a proactive approach.

Export leadership experience in Front Office, proficiency with reservation/PMS, and a flexible, customer-first mindset are essential for success in this role at a vibrant coastal property.