Assistant Manager

Accor Apartments & Realty; Gosford; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Accor’s Mantra Ettalong Beach in Ettalong, NSW invites an Assistant Manager to lead the Front Office Team and deliver unforgettable guest experiences.

You'll oversee day-to-day operations, mentor staff, resolve guest issues, contribute to rosters and embody the Accor hospitality spirit in a flexible shift pattern, including nights and weekends.

Qualifications

• Experience leading Front Office operations in a hotel environment.
• Experience with reservation systems and property management systems is a plus.
• Strong organizational and time management skills under pressure.
• Excellent written and verbal communication abilities.
• Able to work a flexible rotating schedule including nights, weekends and holidays.

Responsibilities

• Lead day-to-day hotel operations for the Front Office team.
• Mentor the Front Office Team and develop skills in a supportive environment.
• Collaborate with guests to resolve issues and improve service.
• Assist with roster planning and preparation.
• Maintain authenticity and a positive service attitude on every shift.

Skills

Front Office Leadership

Reservation & PMS experience

Multitasking & time management

Written & verbal communication

Flexible rotating schedule

Tools

PMS Software

Job description

Mantra Ettalong Beach, 53 - 54 The Esplanade, Ettalong, New South Wales, Australia

Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property is one that attracts a wide range of traveller. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.

P Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Mantra Ettalong Beach, 53 - 54 The Esplanade, Ettalong, New South Wales, Australia