Assistant Manager

Accor; Gosford; On-site; AUD 65,000 - 75,000; Full time

Job summary

Accor is seeking an Assistant Manager for Mantra Ettalong Beach to lead the Front Office team and deliver memorable guest experiences. You will coordinate with multiple departments, manage staff, and handle guest feedback with a proactive approach.

Export leadership experience in Front Office, proficiency with reservation/PMS, and a flexible, customer-first mindset are essential for success in this role at a vibrant coastal property.

Qualifications

• Leadership in Front Office with a track record as Team Leader/Supervisor.
• Experience using reservation and property management systems.
• Ability to multitask and stay organized under pressure.
• Strong written and spoken communication skills.
• Flexible with rotating shifts including nights and weekends.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team like a mentor, nurturing growth and skills.
• Collaborate with guests to find solutions for challenges that arise.
• Contribute to roster planning and preparation.
• Bring authenticity and your unique self to every shift.

Skills

Front Office Leadership

Team Leader Experience

Reservation & Property Mgmt Systems

Multitasking under pressure

Written & spoken communication

Flexible rotating schedule (nights, wk

Tools

Reservation & Property Management Systems

Job description

Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property is one that attracts a wide range of traveller. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills And Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.