Assistant Manager

Accor; Kingscliff; On-site; AUD 68,863 - 84,166; Full time

Benefits offered by this job

Heartist Membership – Discounts on accommodation and food & beverage worldwide

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty Program

Career development support

Networking opportunities

Worldwide Opportunities

Job summary

Accor is seeking an Assistant Manager – Front Office at Peppers Salt Resort & Spa in Kingscliff, NSW. The role involves leading the Front Office team, ensuring exceptional guest experiences, and managing daily operations. Candidates should have proven skills in hotel front office operations, strong leadership qualities, and excellent communication skills. The position offers competitive annual salary, career development opportunities, and various employee benefits, including discounts and a loyalty program.

Qualifications

• Demonstrated expertise in Hotel Front Office Operations.
• Proven leadership roles as a Team Leader or Supervisor.
• Ability to multitask and thrive under pressure.

Responsibilities

• Guide the hotel's day-to-day operations.
• Lead the Front Office Team in skill-building.
• Collaborate with guests to find solutions.

Skills

Hotel Front Office Operations

Leadership

Multitasking

Organisational Skills

Communication

Tools

Reservation and Property Management Systems

Job description

Assistant Manager – Front Office

Peppers Salt Resort & Spa – Kingscliff, NSW.

Salary: $76,515.00 annually

Contract: Permanent Full-Time

Employer: Mantra Hospitality Admin Pty Ltd

Location: Peppers Salt Resort & Spa, Bells Blvd, Kingscliff NSW 2487

Purpose

Take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, with a track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fueled by strong organisational and time‑management skills
• Masterful in both written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Benefits

• Heartist Membership – Discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts – Available on a range of accommodation, services and events
• Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on worldwide stays
• Learn Your Way – Career development support with access to Accor’s training platforms
• Build Your Network – Share same guest passion with over 300,000 Accor professionals worldwide
• Worldwide Opportunities – United with over 400 hotels in the Pacific and more than 5,000 across 110 countries