Assistant Manager

Accor; Lorne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite accommodation available

Gym and pool access included

Surfboard hire and local discounts

Discount staff rates via Accor

Accor ALL loyalty program benefits

Training via Accor Academy and Typsy

Job summary

Mantra Lorne, part of Accor, invites an Assistant Manager to lead the Front Office team and orchestrate daily operations along Victoria's coast. You will engage with guests and departments to deliver memorable experiences while sustaining high energy and service standards.

The role offers opportunities to mentor staff, manage rosters, and respond to guest feedback across a large regional conference venue.

Qualifications

• Experience in Hotel Front Office Operations with leadership roles as Team Leader or Supervisor.
• Proficiency in using reservation and property management systems is a plus.
• Ability to multitask and thrive under pressure with strong organizational skills.
• Excellent written and spoken communication skills.
• Able to work a flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team like a mentor, nurturing growth and skills.
• Collaborate with guests, assisting with solutions to challenges that arise.
• Contribute to roster planning and preparation.
• Embrace authenticity and let your unique self-shine in every shift.

Skills

Front Office Operations

Team Leadership

Reservation systems

Time management

Written & verbal communication

Flexible schedule

Tools

Property Management System (PMS)

Reservation Software

Job description

Mantra Lorne is located in the coastal town along the Great Ocean Roan is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.

There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

• Onsite accommodation available in shared facilities for a weekly fee (upon availability)
• Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
• Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
• Travel the world with access to heavily discounted staff rates through Accor

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills And Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.