Boutique Front Desk Agent — Guest Experience

TFE Hotels Group; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career Growth & Accredited Learning

Hotel & Dining Discounts

Global Opportunities

Everyday Savings

Wellbeing Support

Flexibility & Leave

Strong Culture

Job summary

Join Quincy Hotel Melbourne, part of the TFE Hotels Group, as a Guest Service Agent. You will be the first and last impression for guests, delivering warm hospitality, handling check-in/out, and ensuring memorable stays through proactive service.

As part of the Front Office team, you’ll collaborate across departments, manage guest interactions, and promote hotel experiences while maintaining records and handling payments with accuracy and care.

Qualifications

• Experience in guest service and hospitality environments.
• Strong verbal and written communication skills.
• Able to stay calm and organized in fast-paced settings.

Responsibilities

• Welcome guests with warmth and professionalism from arrival to departure.
• Complete efficient and accurate check-in/check-out procedures.
• Adapt communication to different guests and situations.
• Resolve routine guest requests and escalate complex issues appropriately.
• Maintain accurate guest records and process payments per hotel procedures.
• Collaborate with departments to ensure a seamless guest experience.
• Promote hotel facilities and experiences to maximise guest satisfaction.

Skills

Guest service

Verbal communication

Written communication

Front Office operations

PMS experience

Multitasking

Team collaboration

Education

Hospitality / Business qualification

Tools

Hotel PMS

Job description

Join Quincy Hotel Melbourne, part of the TFE Hotels Group, as a Guest Service Agent. You will be the first and last impression for guests, delivering warm hospitality, handling check-in/out, and ensuring memorable stays through proactive service.

As part of the Front Office team, you’ll collaborate across departments, manage guest interactions, and promote hotel experiences while maintaining records and handling payments with accuracy and care.