Front Office Leader - Growth Path & Guest Experience

Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels; Melbourne; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

National career growth opportunities

Fast-Track Hotel Management Program

Comprehensive onboarding & ongoing **

High performing culture

Job summary

Veriu Group | Punthill Apartment Hotels in Melbourne seeks an experienced Front Office Manager to lead our vibrant front desk team. You will oversee guest services, manage escalated complaints, rostering, and training, while contributing to the hotel’s commercial success.

A positive ownership mindset and Australian working rights are essential. Certificates such as First Aid and RSA are required or obtainable within the first month.

Qualifications

• Approved Australian working rights confirmed.
• First Aid and RSA certificates required or obtained within first month.
• Flexibility to work varied shifts including holidays; no overnight shifts.
• Proven experience leading a team with kindness to achieve outcomes.
• Strong problem-solving and escalation management skills.

Responsibilities

• Oversee front office operations, including complaint escalation, rostering, and timesheet approvals.
• Ensure high guest service levels at check-in/out and throughout stay, leading by example.
• Create memorable guest experiences with tailored service delivery.
• Identify sales leads and contribute to the hotel's commercial success.
• Manage emergency situations professionally and build guest relationships.
• Support Hotel Manager with higher-level admin tasks and growth opportunities.

Skills

Front office leadership

Guest service excellence

Team management

Problem solving

Communication skills

Sales leads

Education

First Aid Certificate

Responsible Service of Alcohol Certificate

Working rights in Australia

Job description

Veriu Group | Punthill Apartment Hotels in Melbourne seeks an experienced Front Office Manager to lead our vibrant front desk team. You will oversee guest services, manage escalated complaints, rostering, and training, while contributing to the hotel’s commercial success.

A positive ownership mindset and Australian working rights are essential. Certificates such as First Aid and RSA are required or obtainable within the first month.