Front Office Leader: Elevate Guest Experience & Revenue

DoubleTree by Hilton, Perth Northbridge; Western Australia; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Laundering of work attire

Free meals on duty

Team development support

Travel discounts

Fitness Passport

25% off Food & Beverage

Recognition programs

Wellbeing initiatives

Job summary

DoubleTree by Hilton Perth Northbridge is seeking a Front Office Manager to lead day-to-day Front Office operations, ensuring warm, personalised service and a seamless guest experience across check-in, check-out and room inventory.

You will mentor the Front Office team, uphold brand standards, collaborate with other departments, and drive revenue through upselling while maintaining operational excellence in a busy city hotel.

This role requires Australian working rights and relocation as needed.

Qualifications

• Minimum 12 months of full Australian Working rights (sponsorship is not offered).
• Physically based in the Perth Metropolitan Area or willing to relocate.
• Previous experience in a Front Office leadership or management role within hotel or hospitality.
• Strong leadership skills with the ability to coach, motivate and develop a diverse team.
• Excellent communication and interpersonal skills with guests, team members and senior leaders.
• Commercial awareness and understanding of Front Office performance, revenue opportunities and cost management.
• Strong organisational and planning skills with attention to detail.
• Experience using hotel property management systems and other Front Office technology.
• Flexibility to work rotating rosters, weekends, evenings and public holidays.

Responsibilities

• Lead Front Office operations: oversee day-to-day guest services, check-in/out, room inventory, and brand standards.
• Deliver exceptional guest experiences with warm, personalised service and proactive issue resolution.
• Lead and develop Front Office team, manage performance, foster a positive work environment.
• Drive service excellence by monitoring guest satisfaction and implementing improvements.
• Support commercial performance by upselling and optimising room inventory and hotel services.
• Create memorable VIP experiences from arrival to departure.
• Collaborate across departments to ensure smooth day-to-day operations.
• Maintain operational standards and adherence to Hilton brand policies.
• Manage challenges calmly and make timely, solutions-focused decisions.

Skills

Front Office Leadership

Guest Service

Team Management

Commercial Awareness

Communication

PMS/Hotel Systems

Tools

Property Management System (PMS)

Job description

DoubleTree by Hilton Perth Northbridge is seeking a Front Office Manager to lead day-to-day Front Office operations, ensuring warm, personalised service and a seamless guest experience across check-in, check-out and room inventory.

You will mentor the Front Office team, uphold brand standards, collaborate with other departments, and drive revenue through upselling while maintaining operational excellence in a busy city hotel.

This role requires Australian working rights and relocation as needed.