Front Office Manager: Elevate Guest Experience

InterContinental Hotels Group; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Birthday leave

Parental leave

Health days

Employee rate accommodation

Food & beverage discounts

Job summary

Holiday Inn Perth City Centre is seeking a Reception Manager to lead daily Front Office operations and deliver the warm, guest‑centric service that defines our brand.

You will coach and develop the team, manage guest feedback, and collaborate with departments to maximise occupancy and revenue. The role requires leadership, flexibility for varied shifts, and a commitment to safety and brand standards.

Qualifications

• 3+ years of hotel guest service experience including in a management role.
• Bachelor’s Degree in Hospitality or Business (preferred).
• Full, unrestricted Australian working rights.
• Flexibility to work varied shifts including nights, weekends, and holidays.
• Strong English communication skills.
• WA Manual Driver’s Licence.
• Approved Manager certification.
• Current police clearance (within 6 months).
• Valid RSA and Food Handling Certificate.

Responsibilities

• Oversee the day to day operation of the Front Office department to ensure guest service is delivered in line with IHG True Hospitality Service Skills and Holiday Inn Service Standards
• Ensure compliance with all regulations and IHG brand standards.
• Provide regular coaching and training to the Front office team
• Inspire and engage your team through strong communication skills and leadership.
• Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
• Support budgeting, labour management, financial reporting and auditing.
• Promote occupancy and revenue growth through upselling and walk-in conversions.
• Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
• Ensure adherence to WHS and IHG brand standards.
• Act as Duty Manager when required.

Skills

Guest service leadership

Staff coaching

English communication

Education

Bachelor’s Degree in Hospitality or Business

Approved Manager certification

Current police clearance

RSA and Food Handling Certificate

Job description

Holiday Inn Perth City Centre is seeking a Reception Manager to lead daily Front Office operations and deliver the warm, guest‑centric service that defines our brand.

You will coach and develop the team, manage guest feedback, and collaborate with departments to maximise occupancy and revenue. The role requires leadership, flexibility for varied shifts, and a commitment to safety and brand standards.