Front Office Supervisor & Receptionist - Kununurra

Discovery Parks; Kununurra; Vor Ort; AUD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Accommodation can be provided

Discounted stays at over 300 G'day.nay

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Zusammenfassung

Discovery Parks – Kununurra is seeking Front Office Supervisor and Receptionist staff to welcome guests and ensure a smooth arrival experience. You will handle check-ins/outs, reservations, and coordinate with housekeeping for room readiness.

We value strong communication, cash handling, and organizational skills. Join our team for flexible hours, accommodation options, and opportunities to grow within the G’day Group network.

Qualifikationen

• Front Office experience in hospitality.
• Commitment to guest satisfaction.
• Ability to handle cash and POS transactions.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Willingness to work weekends/public holidays/evenings.

Aufgaben

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use RMS to make reservations and manage accounts.
• Coordinate with Housekeeping on room readiness.
• Inform guests about local attractions and property details.
• Handle day-to-day office administration.
• Maintain strong relationships with park teams, residents and guests.
• Supervise front office staff including training, rostering and performance monitoring.

Kenntnisse

Front Office experience

Guest service

Cash handling

Communication skills

Organizational skills

Team coordination

Flexibility

Tools

RMS (Reservation Booking System)

Jobbeschreibung

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Kununurra

is the only park on the edge of the lake, with diverse accommodation from luxury cabins to simple camping sites. This is the gateway to some of Western Australia’s most remarkable natural attractions.

The Role

We are seeking a Front Office Supervisor and Receptionists to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests
• Supervising front office staff, including training, rostering, and performance monitoring

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Multiple roles available with an immediate start!
• Enjoy flexible casual hours, with 30+ hours per week available
• Accommodation can be provided
• Discounted accommodation at over 300 G'day Group holiday parks nationally
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.