Front Office All‑Rounder: Guest Services & Concierge

NOVOTEL; Sunshine Coast Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Accommodation discounts

F&B discounts

Training platform access

Service milestone recognition

Diversity & inclusion

Job summary

Novotel Sunshine Coast Resort is seeking a friendly Front Office All-Rounder to support our Front Office and Guest Services teams, ensuring a warm, seamless experience from arrival to departure.

The successful candidate will have hotel Front Office or customer-facing hospitality experience, strong communication, and the ability to work in a fast-paced environment. Opera Cloud and MS Office skills are valued, with weekend and public holiday rosters common.

Qualifications

• Has experience in hotel Front Office or a customer-facing hospitality role.
• Has a genuine passion for creating great guest experiences.
• Communicates confidently and enjoys connecting with people.
• Is proactive, adaptable and comfortable in a fast-paced environment.
• Has strong attention to detail and takes pride in their work.
• Is comfortable using Microsoft Office; Opera Cloud experience is highly regarded.
• Is flexible to work a rotating roster including weekends and public holidays.

Responsibilities

• Welcoming guests and assisting with check-ins and departures
• Responding to guest enquiries and service requests
• Assisting guests with luggage and providing porter services
• Assisting with concierge enquiries including local recommendations, bookings and guest requests
• Promoting Accor loyalty programs and upselling opportunities
• Working closely with other departments to deliver seamless guest experiences
• Completing guest records and general Front Office administration

Skills

Front Office experience

Guest experience

Communication

Adaptability

Attention to detail

Flexible schedule

Tools

Opera Cloud

Microsoft Office

Job description

Novotel Sunshine Coast Resort is seeking a friendly Front Office All-Rounder to support our Front Office and Guest Services teams, ensuring a warm, seamless experience from arrival to departure.

The successful candidate will have hotel Front Office or customer-facing hospitality experience, strong communication, and the ability to work in a fast-paced environment. Opera Cloud and MS Office skills are valued, with weekend and public holiday rosters common.