Front Office Duty Manager

Work Initiatives; Brisbane; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily lunch options provided

Staff discounts in the restaurant

Accor employee staff rates worldwide

Descripción de la vacante

ibis Styles Brisbane in the heart of Brisbane CBD is seeking a dynamic and guest-focused Full-time Front Office Duty Manager to lead the guest experience and supervise the Front Office team.

You will manage daily operations, handle guest inquiries, optimize revenue, and coordinate with Housekeeping, F&B, Reservations and Finance, including overnight shifts.

Join a vibrant Accor property and contribute to a positive Heartist culture, with opportunities for professional development.

Formación

• Previous experience in a hotel Front Office as a Duty Manager.
• Strong leadership, communication and problem-solving skills.
• Proficiency in hotel systems, Opera and Accor systems is an advantage.
• Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.

Responsabilidades

• Supervise, support, and train Front Office team members to maintain high service standards.
• Ensure all team members understand and comply with company and departmental policies and procedures.
• Communicate updates relating to policies, rates, and property information effectively.
• Conduct departmental meetings and participate in management meetings as required.
• Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts.
• Lead by example by delivering exceptional guest service at all times.
• Assist guests with enquiries, requests, and complaints, providing accurate property information.
• Manage guest complaints professionally and coordinate resolutions with management.
• Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.
• Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations
• Ensure Front Office equipment is maintained and report maintenance issues promptly.
• Foster effective communication and collaboration between departments.
• Ensure compliance with privacy legislation and guest confidentiality requirements,WHS, security and Accor brand standards.
• Participate in professional development, property training programs andfostera positive Heartist culture.
• Maintain clear shift handovers to ensure seamless service continuity.

Conocimientos

Leadership

Communication

Problem-solving

Roster flexibility

Herramientas

Opera PMS

Accor systems

Descripción del empleo

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.

Key Responsibilities

Supervise, support, and train Front Office team members to maintain high service standards.

Ensure all team members understand and comply with company and departmental policies and procedures.

Communicate updates relating to policies, rates, and property information effectively.

Conduct departmental meetings and participate in management meetings as required.

Provide operational support within the Front Office based on business needs, including the ability to work overnight shifts.

Lead by example by delivering exceptional guest service at all times.

Assist guests with enquiries, requests, and complaints, providing accurate property information.

Manage guest complaints professionally and coordinate resolutions with management.

Ensure daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement.

Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations

Ensure Front Office equipment is maintained and report maintenance issues promptly.

Foster effective communication and collaboration between departments.

Ensure compliance with privacy legislation and guest confidentiality requirements,WHS, security and Accor brand standards.

Participate in professional development, property training programs andfostera positive Heartist culture.

Maintain clear shift handovers to ensure seamless service continuity.

Qualifications

Previous experience in a hotel Front Office as a Duty Manager

Strong leadership, communication and problem-solving skills.

Proficiency in hotel systems, Opera and Accor systems is an advantage.

Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts.

Passion for hospitality and delivering outstanding guest experiences.

Additional Information

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

Daily lunch options provided

Staff discounts in the restaurant

Accor employee staff rates at any Accor property worldwide

Food and Beverage discounts at Accor outlets

Inner city location- public transport options at our door

Friendly and inclusive team

Career growth and learning and development

Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS