Front Office Duty Manager: Lead Guest Experiences

Racv; Melbourne; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on RACV products

Career development opportunities

Employee wellbeing benefits

Iconic coastal location

Descrizione del lavoro

RACV Cape Schanck Resort is seeking a Front Office Duty Manager to lead daily operations and deliver exceptional guest experiences. You will oversee shifts, support Front Office, Maintenance and Housekeeping, and empower teams to resolve issues while maintaining high service standards.

This hands-on leadership role requires a passion for service, strong decision-making, and the ability to manage a rotating roster across a premier coastal resort on the Mornington Peninsula.

Competenze

• Previous leadership or supervisory experience within a hotel, resort or hospitality environment
• Strong Front Office operational knowledge and guest service focus
• Ability to lead teams and drive service standards in a fast-paced setting

Mansioni

• Oversee resort operations during shifts and support Front Office, Maintenance and Housekeeping teams
• Resolve guest concerns and ensure consistently high service standards
• Lead from the front and mentor team members to deliver seamless guest experiences

Conoscenze

Leadership

Front Office

Customer service

Team leadership

Decision making

Communication

Coaching

Roster flexibility

Strumenti

OPERA PMS

Descrizione del lavoro

RACV Cape Schanck Resort is seeking a Front Office Duty Manager to lead daily operations and deliver exceptional guest experiences. You will oversee shifts, support Front Office, Maintenance and Housekeeping, and empower teams to resolve issues while maintaining high service standards.

This hands-on leadership role requires a passion for service, strong decision-making, and the ability to manage a rotating roster across a premier coastal resort on the Mornington Peninsula.