Front Office Duty Manager - EOS by SkyCity

SkyCity Adelaide; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fully laundered uniforms

Free employee meals

Subsidised car parking

Discounts across outlets

Employee recognition programmes

Professional development opportunities

Job summary

SkyCity Adelaide is seeking a Front Office Duty Manager to join our vibrant team in a luxury hotel setting. Reporting to the Front Office Manager, you will oversee daily operations, enhance guest experiences, and coach your team to deliver exceptional service.

The ideal candidate has strong Front Office knowledge, previous management experience, and the ability to foster a performance-driven culture. You'll enjoy benefits such as fully laundered uniforms, free meals, and opportunities for

Qualifications

• Strong knowledge of Front Office operations and Opera PMS.
• Previous management experience in hospitality.
• High attention to detail with superb organisational skills.
• Immaculate presentation and outstanding communication.

Responsibilities

• Oversee daily Front Office functions to maximise productivity.
• Coach colleagues in line with the brand pillars.
• Respond to guest concerns promptly.
• Foster collaboration between departments.

Skills

Front Office operations

Opera PMS

Team culture building

Attention to detail

Verbal communication

Written communication

Job description

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

Eos by SkyCity is our award-winning luxury hotel amongst 11 restaurants and bars and a world-class integrated resort all nestled in the heart of one of the world’s most liveable cities.

We are thrilled to be expanding our exciting and vibrant Front Office team and are now looking for a Front Office Duty Manager to join our team on a full-time basis.

About The Opportunity

Reporting to the Front Office Manager, you’ll oversee the daily operations of our Front Office and drive overall guest experiences and team performance. This role is hands-on, guest-focused and perfect for someone ready to grow their leadership presence in a luxury environment.

Your Responsibilities Include

• Oversee daily Front Office functions and maximise productivity
• Coach colleagues in line with the Eos brand pillars, ensuring they deliver service with confidence, warmth and consistency.
• Support initiatives that inspire your team and elevate our ‘live extraordinary’ guest experience.
• Respond to guest concerns promptly and thoughtfully.
• Foster collaboration between departments through effective communication.
  
  

This role is ideal for someone building a long‑term career in luxury hospitality, someone eager to refine their leadership style, strengthen their business acumen and deliver an unparalleled guest experience every day.

About You

• Strong knowledge of Front Office operations and Opera PMS.
• Immaculate presentation and outstanding written and verbal communication.
• Previous management experience with the ability to build and nurture a performance‑driven team culture.
• High attention to detail with superb organisational and administrative capability.
• Previous experience in a hotel environment, or similar, is highly desirable.
• Full availability to work a 24/7 rotating roster
  
  

What's in it for you?

Benefits

To remain one of South Australia's premium entertainment venues we need a diverse range of talented and motivated individuals in every aspect of our business. Besides working with great people, you will enjoy the following benefits:

• Fully laundered uniforms.
• Free employee meals available at our employee restaurant.
• Subsidised car parking and public transport tickets.
• Discounts available across SkyCity Adelaide outlets.
• Employee reward and recognition programmes.
• Fantastic professional development and opportunities for growth.
  
  

No recruitment agencies please.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.