Duty Manager

Crystalbrook Vincent; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐

AU$99 room rates and friends & family

Enhanced parental Leave

Internal mobility program

Online learning and training

Career development pathways

Diversity and inclusion

Regular team engagement events

Job summary

Crystalbrook Vincent, a five-star hotel at Howard Smith Wharves, Brisbane, is seeking a Duty Manager to support the Front Office leadership team with elevated guest experiences.

You will lead from the front, nurture the Front Office team, drive efficiencies, and ensure service recovery when needed. Applicants must have permanent working rights in Australia and prior hotel front office and leadership experience.

Qualifications

• Previous Hotel Front Office and leadership experience.
• Ability to lead and develop a positive team culture.
• Permanent working rights in Australia.

Responsibilities

• Lead the Front Office team to deliver elevated guest experiences.
• Drive efficiencies across the department and service delivery.
• Provide exceptional service recovery when required.
• Work across a 7-day roster including shift work.

Skills

Guest service leadership

Leadership experience

Team development

Opera PMS

Time management

Tools

Opera PMS

Job description

Brave, bold, and bursting with energy,Crystalbrook Vincentis a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group - we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values - We are Customer Obsessed, We are Collaborators, and We are Courageous - we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

We are Customer Obsessed. We are Collaborators. We are Courageous. If you are excited by our values and are looking to support the Front Office leadership team with providing excellence through elevated experiences for our guests and our team then this position maybe for you!

As the Duty Manager, your sincere passion for providing exceptional guest service will be infectious! You will lead from the front and take a keen interest in nurturing the Front Office team, ensuring our collaborators are able to provide elevated service to our valued guests. You will be responsible for driving efficiencies across the running of the department and will use your empathetic nature to listen to our guests needs, ensuring they are excited to return, wanting more!

Responsibilities:

Skills and experience:

Your many talents will include:

• A sincere passion for providing exceptional guest service in a fast-paced environment.
• Previous Hotel Front Office and leadership experience.
• A love for getting the best out of your team by ensuring a positive culture along with development opportunities.
• The ability to work with Opera PMS and a great understanding of hotel operations.
• Proven experience in providing exceptional service recovery when required.
• Ability to work across a 7-day roster, including shift work.
• Fantastic time management and organisational skills.
• You MUST have permanent working rights allowing you to work in Australia.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.