Duty Manager

Crystalbrook Collection; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

F&B discount 50%

Room rates $99

Parental leave

Sustainability initiatives

Internal mobility program

Online training

Career development

Team recognition events

Job summary

Crystalbrook Vincent, a five-star hotel within the Crystalbrook Collection at Howard Smith Wharves, Brisbane, seeks a Duty Manager to lead the Front Office team and deliver elevated guest experiences. You will drive departmental efficiency, coach staff, and maintain a guest-first service culture across a fast-paced environment.

The role requires leadership experience in hotel Front Office and a passion for outstanding service, with permanent working rights in Australia.

Qualifications

• Previous Hotel Front Office and leadership experience.
• Passion for exceptional guest service in a fast-paced environment.
• Ability to lead and develop a high-performing Front Office team.

Responsibilities

• Lead the Front Office team to deliver elevated guest experiences.
• Drive efficiencies in department operations and ensure seamless service.
• Manage a 7-day roster and shift schedules with a focus on staff development and engagement.

Skills

Guest service

Front Office leadership

Team development

Opera PMS

Operations knowledge

Service recovery

Roster management

Time management

Tools

Opera PMS

Job description

Brave, bold, and bursting with energy,Crystalbrook Vincentis a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group - we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values - We are Customer Obsessed, We are Collaborators, and We are Courageous - we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

We are Customer Obsessed. We are Collaborators. We are Courageous. If you are excited by our values and are looking to support the Front Office leadership team with providing excellence through elevated experiences for our guests and our team then this position maybe for you!

As the Duty Manager, your sincere passion for providing exceptional guest service will be infectious! You will lead from the front and take a keen interest in nurturing the Front Office team, ensuring our collaborators are able to provide elevated service to our valued guests. You will be responsible for driving efficiencies across the running of the department and will use your empathetic nature to listen to our guests needs, ensuring they are excited to return, wanting more!

Responsibilities:

Skills and experience:

Your many talents will include:

• A sincere passion for providing exceptional guest service in a fast-paced environment.
• Previous Hotel Front Office and leadership experience.
• A love for getting the best out of your team by ensuring a positive culture along with development opportunities.
• The ability to work with Opera PMS and a great understanding of hotel operations.
• Proven experience in providing exceptional service recovery when required.
• Ability to work across a 7-day roster, including shift work.
• Fantastic time management and organisational skills.
• You MUST have permanent working rights allowing you to work in Australia.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.