Luxury Front Office Duty Manager — Elevate Guest Experience

Skycity; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Uniforms provided

Employee meals provided

Subsidised parking

Public transport tickets

Discounts across SkyCity Adelaide

Employee reward programmes

Professional development opportunities

Job summary

SkyCity Adelaide, home to an award-winning luxury hotel within a renowned integrated resort, is expanding its Front Office team. We seek a Front Office Duty Manager to oversee daily operations, drive guest experiences, and lead a high-performance team.

You will report to the Front Office Manager, coaching staff to deliver confident, warm, and consistent service while maintaining polished standards across the front desk and related touchpoints.

Qualifications

• Strong knowledge of Front Office operations and Opera PMS.
• Immaculate presentation and outstanding communication.
• Experience in a management role leading a service-driven team.
• Excellent organisational and administrative skills.
• Hotel environment experience is highly desirable.
• Willingness to work a 24/7 rotating roster.

Responsibilities

• Oversee daily Front Office functions and maximise productivity.
• Coach colleagues in line with the Eos brand pillars, delivering service with confidence and warmth.
• Lead initiatives to inspire your team and elevate guest experiences.
• Respond to guest concerns promptly and thoughtfully.
• Foster cross-department collaboration through clear communication.

Skills

Front Office Operations

Opera PMS

Team Leadership

Guest Service Excellence

Communication Skills

Job description

SkyCity Adelaide, home to an award-winning luxury hotel within a renowned integrated resort, is expanding its Front Office team. We seek a Front Office Duty Manager to oversee daily operations, drive guest experiences, and lead a high-performance team.

You will report to the Front Office Manager, coaching staff to deliver confident, warm, and consistent service while maintaining polished standards across the front desk and related touchpoints.