Guest Service Agent - EOS by SkyCity

SkyCity; Adelaide; Hybrid; AUD 35,000 - 52,000; Part time

Benefits offered by this job

Free meals

Subsidised parking

Venue discounts

Health insurance

Flu vaccinations

Skin checks

Rewards program

Career development

EAP access

Job summary

SkyCity Adelaide is expanding its award-winning Front Office team and seeks a Part-Time Guest Service Agent to deliver world-class service in a luxury environment.

You will warmly welcome guests, manage check-in/check-out, handle enquiries, reservations, and liaise with housekeeping, concierge, spa and gaming teams to exceed guest expectations.

Ideal candidates have luxury hotel front office experience, excellent English, polished presentation, and a proactive, guest-first approach.

Qualifications

• Experience in a luxury hotel Front Office environment is highly regarded.
• Strong guest service focus and problem-solving capability.
• Confident using Microsoft Office; Opera experience highly advantageous.
• Excellent written and verbal communication skills (English required).
• Self-motivated, driven and energised to work in a dynamic environment.
• Excellent grooming and presentation.

Responsibilities

• Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay.
• Perform all guest check-in and check-out tasks and update room allocations.
• Handle all guest enquiries, requests, and comments in a timely and professional manner.
• Manage and update online and phone reservations.
• Verify and settle guests accounts upon the completion of their stay.
• Liaise with other hotel departments such as housekeeping, concierge, spa, and the gaming team to accommodate guests' needs.
• Complete daily checklists and review daily reports/logs.
• Upsell and reserve additional facilities and services, when appropriate.
• Provide information about the hotel facilities, available rooms, rates, and amenities.

Skills

Front Office experience

Guest service

Microsoft Office

Opera experience

English proficiency

Grooming & presentation

Tools

Opera PMS

Job description

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

As SkyCity Adelaide’s award-winning hotel, we are expanding our vibrant Front Office team and are looking for a Guest Service Agent to join us on a Part-Time basis.

About the role

Delivering on the brand promise of 'live extraordinary', our Guest Service Agents will deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests, ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

As a key member of the Front Office team, you will ensure guests receive seamless, exceptional service throughout every moment of their stay.

Key responsibilities

• Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay.
• Perform all guest check-in and check-out tasks and update room allocations.
• Handle all guest enquiries, requests, and comments in a timely and professional manner.
• Manage and update online and phone reservations.
• Verify and settle guests accounts upon the completion of their stay.
• Liaise with other hotel departments such as housekeeping, concierge, spa, and the gaming team to accommodate guests' needs.
• Complete daily checklists and review daily reports/logs.
• Upsell and reserve additional facilities and services, when appropriate.
• Provide information about the hotel facilities, available rooms, rates, and amenities.

About you

You are passionate about delivering world-class service and thrive in a fast-paced luxury environment. With impeccable attention to detail and refined communication skills, you take pride in crafting memorable guest experiences.

In addition to this, you will have;

• Experience in a luxury hotel Front Office environment (highly regarded)
• Strong guest service focus and problem-solving capability
• Confident using Microsoft Office; Opera experience highly advantageous
• Excellent written and verbal communication skills (English required)
• Self-motivated, driven and energised to work in a dynamic environment
• Excellent grooming and presentation

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

• Free employee meals available at our employee restaurant
• Subsidised car parking and public transport tickets.
• Discounts available across SkyCity Adelaide venues.
• Discount health insurance, free flu vaccinations, skin checks and other health checks.
• Employee reward and recognition programs.
• Fantastic career and professional development opportunities.
• Access to Employee Assistance Program (EAP)

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.