Front Office Coordinator – Guest Services & Reservations

Brisbane Holiday Village; Brisbane; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Full-time position

On-site parking

Uniform provided

Training and development

Job summary

Brisbane Holiday Village is seeking an experienced front office professional to join our reception team in Brisbane. In this full-time role, you will manage reservations, handle guest enquiries, process payments, and perform daily reconciliations, reporting to the supervisor and updating SOPs.

We value calm, professional conduct, strong communication, and a willingness to grow into reception leadership. Training, parking on-site, and a uniform are provided to support your success.

Qualifications

• Mature, professional and reliable with a steady presence.
• Willing to grow into a reception leadership role.
• Fast learner who enjoys responsibility and takes initiative.
• Strong communication and interpersonal skills.
• Calm under pressure and able to handle guest issues with clarity and patience.
• Organised, detail-focused, and capable of multitasking.
• Solid computer literacy; NewBook or RTA experience is advantageous.
• Committed to delivering excellent guest service and maintaining a professional front-office environment.

Responsibilities

• Welcome guests, handle enquiries, and resolve issues calmly and professionally.
• Manage bookings, process payments, and complete daily reconciliations.
• Maintain reception checklists and ensure the desk is organised and ready each shift.
• Assist with training new reception staff and uphold consistent service standards.
• Use property management software; experience with NewBook or RTA processes is highly advantageous.
• Step in to support reception supervising duties when required.
• Work a flexible 5-day roster covering weekdays, weekends, and public holidays.

Skills

Front office

Guest service

Reservations

Payments

Reconciliations

Team leadership

Tools

NewBook

RTA processes

Job description

Brisbane Holiday Village is seeking an experienced front office professional to join our reception team in Brisbane. In this full-time role, you will manage reservations, handle guest enquiries, process payments, and perform daily reconciliations, reporting to the supervisor and updating SOPs.

We value calm, professional conduct, strong communication, and a willingness to grow into reception leadership. Training, parking on-site, and a uniform are provided to support your success.