Front Office Coordinator — Growth to Treatment Coord

Croydon Central Dental; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Croydon Central Dental is a modern, fast-paced dental practice seeking a Front Office Coordinator to drive patient flow and front-of-house efficiency. The role offers growth into a Treatment Coordinator position and requires living within a reasonable drive of Croydon clinic.

You will work closely with clinical and management teams to maintain a high-standard patient experience, schedule effectively, and support financial discussions in a premium healthcare setting.

Qualifications

• Experience in dental front office or premium healthcare service environments is preferred.
• Strong people skills and ability to create exceptional patient experiences.
• Able to work in a busy, systems-driven clinic with SOPs and data entry requirements.

Responsibilities

• Schedule and manage a multi-chair appointment book to maximise capacity.
• Coordinate treatment follow-ups, communicate estimates, and set up payment plans.
• Greet patients, handle inquiries, process claims and ensure smooth check-in/check-out.
• Utilise practice management software for accurate record-keeping and communication.

Skills

Scheduling

Customer service

Data entry

SOP compliance

Team player

Organised

Tools

Practice management software

Job description

Croydon Central Dental is a modern, fast-paced dental practice seeking a Front Office Coordinator to drive patient flow and front-of-house efficiency. The role offers growth into a Treatment Coordinator position and requires living within a reasonable drive of Croydon clinic.

You will work closely with clinical and management teams to maintain a high-standard patient experience, schedule effectively, and support financial discussions in a premium healthcare setting.