Full-Time Front Office Coordinator

Croydon Central Dental; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Croydon Central Dental is a modern, fast-paced dental practice seeking a Front Office Coordinator to drive patient flow and front-of-house efficiency. The role offers growth into a Treatment Coordinator position and requires living within a reasonable drive of Croydon clinic.

You will work closely with clinical and management teams to maintain a high-standard patient experience, schedule effectively, and support financial discussions in a premium healthcare setting.

Qualifications

• Experience in dental front office or premium healthcare service environments is preferred.
• Strong people skills and ability to create exceptional patient experiences.
• Able to work in a busy, systems-driven clinic with SOPs and data entry requirements.

Responsibilities

• Schedule and manage a multi-chair appointment book to maximise capacity.
• Coordinate treatment follow-ups, communicate estimates, and set up payment plans.
• Greet patients, handle inquiries, process claims and ensure smooth check-in/check-out.
• Utilise practice management software for accurate record-keeping and communication.

Skills

Scheduling

Customer service

Data entry

SOP compliance

Team player

Organised

Tools

Practice management software

Job description

Croydon Central Dental is a modern, fast-paced and highly systems-driven dental practice and we are looking for a warm and driven Front Office Coordinator to join our team on a full time basis. We operate a high-performing multi-chair clinic supported by a team of 10 dentists and 20+ staff members. This isn’t your average “sit and answer the phone” reception role. You will be the engine that drives our daily patient flow, treatment coordination, and front-of-house efficiency. This is an exciting opportunity for someone with strong people skills who enjoys creating exceptional client experiences in a premium healthcare environment. The role also offers growth into a Treatment Coordinator position. Please note: To support work-life balance and long-term reliability, we are strictly hiring candidates who live within a reasonable drive of our Croydon clinic.

About the Role

As our Front Office Coordinator, you are the face of the clinic, the director of first impressions and the master of the schedule. You will work closely with our clinical team and Practice Management to ensure our daily operations run like a well-oiled machine. Key responsibilities will include:

Schedule & Patient Flow Mastery: Managing a busy multi-chair appointment book, ensuring zero bottlenecks and maximizing same-day clinical capacity.

Treatment Coordination Support: Executing our structured follow-up protocols for unbooked treatment, communicating financial estimates, and setting up payment plans.

Patient Experience: Greeting patients, handling complex inquiries, processing HICAPS/health fund claims, and ensuring a frictionless check-in and check-out process.

System Administration: Utilising practice management software and other support systems for accurate record-keeping, task management, and communication logging.

About You

We are looking for a highly organised systems-thinker who thrives in a bustling clinical environment. You don't get flustered when the waiting room is full and the phones are ringing; instead, you calmly prioritise and execute.

Local Commute: You must live within a 25-minute drive of Croydon VIC 3136.

Tech-Savvy: You are comfortable working in a modern digital environment. If you catch on to new software quickly, you’ll fit right in.

Financially Confident: You are comfortable discussing treatment costs, presenting payment options.

Customer Service: Previous experience in a dental front office, high-end retail or services industries is highly regarded, but we will train a candidate who possesses great organisational skills and strong customer focus.

Detail-Oriented: You understand that accurate data entry and following Standard Operating Procedures (SOPs) are non-negotiable for clinical safety and business efficiency.

Growth mindset: you possess a genuine hunger to learn, adapt and elevate your skills. In a practice that constantly evolves its technology and optimise its service offerings. You welcome constructive feedback as a tool for professional growth.

Why Croydon Central Dental?

We believe in building workflows that make our team's day easier, not harder. When you join CCD, you are joining a practice that invests heavily in its people and its infrastructure.

A True Team Environment: You’ll be supported by a closely-knit and collaborative team of associate dentists, clinical assistants, and administrative staff who have your back.

Leading dental clinic Melbourne’s outer east: work in a beautifully designed, state-of-the-art clinic, equipped with the most advance dental equipment and technology with a comprehensive service offerings

Clear Expectations: We operate on clearly defined SOPs and checklists. You will never be left guessing what your daily tasks are or how to succeed in your role.

Competitive Remuneration: We offer a strong base salary commensurate with your experience, alongside a secure, long-term career path in a thriving business.

Convenience: Located right in the Croydon Central Shopping Centre with excellent amenities at your doorstep.