Front office coordinator - dental

Dentistry In Canterbury; Melbourne; Sur place; AUD 52 000 - 70 000; Plein temps

Résumé du poste

Dentistry in Canterbury & Toorak Dental Studio in Melbourne, VIC is seeking an experienced Dental Front Office Coordinator to keep a busy practice running smoothly and deliver an exceptional patient experience.

The role is not entry-level; you’ll take initiative, manage busy diaries, handle patient accounts and work closely with clinicians. If you’re organized, proactive and calm under pressure, we’d love to hear from you.

Qualifications

• Dental reception experience in a busy practice.
• Understanding of dental workflows.
• Proficient with D4W or similar PMS.
• Excellent communication and attention to detail.

Responsabilités

• Deliver a warm, professional experience for every patient.
• Manage phones, appointments, cancellations and diary priorities.
• Proactively fill diary gaps and manage recalls and follow-ups.
• Handle patient accounts and payments confidently.
• Maintain accurate records and communicate with clinicians.
• Take ownership of tasks and contribute to the team.

Connaissances

Dental reception

Communication

Organization

Teamwork

Outils

D4W software

Description du poste

WE’RE NOT LOOKING FOR JUST ANOTHER RECEPTIONIST.

We’re looking for an exceptional Dental Front Office Coordinator.

Dentistry in Canterbury & Toorak Dental Studio | Melbourne, VIC

Are you an experienced dental receptionist who can keep a busy practice running smoothly, make patients feel genuinely cared for and stay one step ahead of what needs to happen next?

Are you organised, proactive and calm under pressure? Do you take ownership, work harmoniously with a team and get things done without waiting to be asked?

If so, we’d love to hear from you!

Our front office is the hub of our practices. We’re looking for an experienced dental professional who understands the demands of a busy dental environment and takes pride in delivering an exceptional patient experience.

This is not an entry-level role. We want someone who sees what needs doing, takes initiative and follows things through.

WHAT YOU’LL DO

• Deliver a warm, professional experience for every patient.
• Manage phones, appointments, cancellations and competing diary priorities.
• Proactively fill diary gaps and manage patient recalls and follow-ups.
• Handle patient accounts, payments and sensitive conversations confidently.
• Maintain accurate records and communicate effectively with clinicians.
• Take ownership of tasks and contribute positively to the team.

WHAT WE’RE LOOKING FOR

• Previous dental reception experience and a sound understanding of dental workflows. Clinical experience is desirable.
• Experience with D4W or similar dental practice management software.
• Excellent communication, organisation and attention to detail.
• Confidence managing competing priorities and difficult conversations.
• Initiative, accountability and a genuine team-first attitude.
• Reliability and pride in doing things properly.

We offer a professional, supportive team environment with clear expectations, established systems and opportunities to contribute and grow.

We’re looking for more than someone who can answer the phone. We want an experienced, proactive team member who takes pride in their work and makes a real difference to our patients and practice.

Hours and remuneration will be discussed with shortlisted candidates.