Dental Receptionist

Smile Solutions Melbourne; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Staff discount on dental treatments 60

Family discount 20%

Quarterly staff events

AFL ticket offers

Supportive environment

Job summary

Core Dental is seeking an experienced Dental Receptionist with a minimum of 2 years’ experience to join our Melbourne clinics. The successful candidate will manage the appointment book, handle payment plans, oversee clinic flow, and help create a positive and efficient atmosphere for patients and staff.

The role requires strong communication, a patient-focused approach, and the ability to assist nursing tasks when needed. Training and support within a collaborative team are provided.

Qualifications

• Minimum 2 years as dental receptionist.
• Able to nurse when required.
• Strong communication and patient service skills.
• Familiar with dental terminology.
• Proficient with dental practice management software (CareStack preferred).

Responsibilities

• Manage the appointment book and clinic flow.
• Handle payments and payment plans.
• Provide a welcoming, supportive environment.
• Assist clinicians as needed.
• Maintain infection control standards.
• Liaise with patients to confirm schedules.

Skills

Dental administration

Patient communication

CareStack software

Tools

CareStack

Job description

Introduction

Encompasses seven bespoke practices across the suburbs of Melbourne. Now with over 40 dental suites equipped with the latest technology, Core Dental offers boutique dentistry of the highest quality. Visiting specialists lend extra support and there is a strong mentorship program across the group. Our clinicians are encouraged to perform the full scope of dentistry, including substantial Invisalign and CEREC treatments, and are comprehensively supported through internal CPD education.

All members of our team are handpicked for their caring attitude, competence and commitment to professional development. They practice in a warm, welcoming environment surrounded by a large group of likeminded peers. This professional support network is underwritten by a shared philosophy, centered around respect for the comfort of our patients.

We are seeking an experienced Dental Receptionist with a minimum of 2 years of experience who is also able to nurse when required. The ideal candidate is passionate about oral health and dedicated to helping patients understand the value of maintaining a healthy, beautiful, and long-lasting smile.

Description

Our amazing team of clinicians is looking for a dynamic individual who can support them and be their best advocate. The Dental Receptionist will be the backbone of the clinic, managing the appointment book, payment plans, clinic flow, and creating a positive and fun atmosphere.

Key Responsibilities

• Serve as the primary point of contact for patients regarding appointments, payment plans, and clinic operations.
• General data entry and mailing tasks.
• Foster a welcoming and supportive environment for both patients and staff.
• Take initiative and be proactive in managing daily tasks and challenges.
• Experience and knowledge of infection control standards.
• Lead by example, demonstrating excellent communication skills and a solutions-oriented approach.
• Handle conflict resolution and confrontation professionally and effectively (though rarely necessary).

The upside of working at Core Dental

• 60% discount on dental treatments for staff and their children.
• 20% discount on dental treatments for partners, spouses, family, and friends.
• Quarterly staff events and social activities.
• Seasonal AFL ticket offers at both the MCG and Marvel.
• A beautiful environment that's nurturing and supportive.

Skills and Experiences

Desired Qualities

• Strong understanding of dental terminology and procedures.
• A high level of initiative and motivation.
• Previous experience in the dental industry.
• A drive to learn and flourish.
• Excellent verbal and written communication skills.
• Team player who leads by example and takes pride in their work.
• Bubbly, outgoing, and able to maintain a positive clinic atmosphere.
• Proficiency in dental practice management software (Experience with CareStack is highly desirable but not essential).

Prior dental experience is essential. Remuneration is negotiable and is based on experience within the industry. This position holds the opportunity for future growth and professional development.